Salesforce CX/CRM Service Line Specialist

2 days ago

Teaneck, United States Cognizant Full time
Job DescriptionDescription - External

We are seeking a seasoned CX/CRM Service Line Specialist with a strong background in Salesforce and other platforms to join our Sales and solution team. With extensive experience, the ideal candidate will drive client solutions through the sales process, working closely with market/account teams and demonstrating CX/CRM practice capabilities and competencies. This role is pivotal in demonstrating Salesforce and other platform capabilities in conjunction with industry best practices to drive sales and business growth to meet key goals and objectives.

Role: Client Partner

Will Require Travel

Experience: 15 - 17 Years

Responsibilities

Market Leadership

  • Understands Auto & Manufacturing industry trends and customer requirements in the context of CX/CRM and displays thought leadership toward critical business solutions

  • Deep understanding of the practice offerings, solution frameworks, and core competencies

  • Customer-centric approach and the ability to empathize with clients' needs in a driven market

  • Act as an advisor by joining the customer's needs and the practice solution and capabilities, delivering business growth and customer satisfaction

  • Provides subject matter expertise to proposal development and overall solution

  • Cultivate a culture of innovation and excellence within the team.

Relationship Management

  • Builds and maintains strong collaborative relationships with market/account teams to develop an in-depth understanding of client business challenges and opportunities

  • Establishes close alliances and partnerships with Salesforce and other platform account executives and partner alliance teams to drive partnership-led growth strategies

  • Closely collaborate with practice teams, including pre-sales, business development, sales and delivery, to deliver on cross-functional strengths and capabilities.

  • Engage with CXO, VP, and director-level client stakeholders to develop relationships and manage expectations.

  • Leads pursuits to close new and expansion opportunities, working closely with the account leadership team

Opportunity Management and Business Development

  • Responsible and accountable for opportunity management through the entire sales process, from lead generation to closing deals and maintaining client relationship

  • Act as the anchor from CX/CRM practice and lead the business development tasks, activities, and deliverables (including but not limited to Proposals, Presentations, SOW, and other similar deliverables) in accordance with the established bid timeline

  • Proactively engage and drive account expansion and penetration efforts according to practice guidelines and objectives.

  • Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal.

  • Responds to and deliver on client requests in a timely manner

  • Responds to RFP/RFI/RFQ leveraging his/her professional acumen and practice capabilities to deliver success

Sales Management

  • Participate and effectively contribute towards forecasting, budgeting, and operations management.

  • Lead pipeline opportunities, maturing and leading through the established sales in accordance with forecasted revenue.

  • Proactively highlights, communicates, and mitigates risks to ensure business objectives and goals are met.

  • Participates and contributes towards MBRs and QBRs

Skills and Requirements

  • Minimum 15+ years. of business development, sales, and account management-related experience in the CX/CRM domain

  • Proven track record of achieving sales targets and delivering on sales metrics; consistent achievement of year-over-year quota attainment

  • Ability to develop new pipelines through prospecting and building relationships within the assigned market/vertical

  • Excellent written and oral communication along with the ability to lead and deliver business presentations to business stakeholders at the Director and VP level

  • Ability to lead multi-cloud opportunities in the areas of CX/CRM demonstrating Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains

  • Excellent interpersonal and people skills, delivering a high level of collaboration and business outcomes

  • Ability to quickly learn to drive large deals in a competitive environment

  • Strategic thinking and problem solving leveraging cross-functional teams and SMEs to deliver success

  • Salesforce certifications are highly desirable; Other platforms like Adobe will be an added advantage

  • Think big and have a win attitude

Why Cognizant Salesforce/Cognizant is one of the top 2 GSIs and is a trusted leader in designing, implementing, and driving transformational experiences using Salesforce solutions.
  • We have 9800+ Salesforce-skilled people globally.

  • Ranked #3 in total number of certifications with an overall 4.77/5 rating in the Salesforce ecosystem

  • 2400+ projects for 800+ clients, many of which are Fortune 500 companies

  • Powered by our world-class global delivery, our unique partnership is based on our shared obsession with helping our clients create transformational experiences

  • Cognizant's Salesforce services span Consulting & Advisory services, design, implementation, and continuous value enhancement.

  • 7 Innovation Partner Awards (Industry and market awards and rated the no.1 in 2 Industry Segments

Applications will be accepted until 10/19/2024.

The annual salary for this position is between $170,000 and $180,000, depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-RC1

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