Current jobs related to Associate Relationship Manager, E-Commerce - Auburn - KARL STORZ Endoscopy - America

  • Product Manager

    1 month ago

    Auburn Hills, United States Whisker Full time

    Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.Interested in this role You can find all the relevant information in the description below.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet...

  • Product Manager

    4 months ago

    Auburn Hills, MI, United States Whisker Full time

    Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that...

  • Product Manager

    4 days ago

    Auburn Hills, MI, United States Whisker Full time

    Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that...

  • Ecommerce Program Manager

    1 week ago

    Auburn, Alabama, United States Save Mart Supermarkets Full time

    About UsThe Save Mart Companies operates a network of stores in California and Western Nevada, providing customers with a wide range of products and services. As a leading regional grocery chain, we are committed to delivering exceptional value and quality to our customers.Job SummaryWe are seeking an Ecommerce Program Manager to join our team. The...

  • Construction Manager Senior

    2 weeks ago

    Auburn, California, United States PG&E Full time

    Job Title: Senior Construction ManagerPG&E is seeking a highly skilled Senior Construction Manager to oversee technical inspections within our hydro generation portfolio. This role requires strong leadership and technical expertise to ensure inspections are completed per company standards, engineering design, regulatory guidelines, and schedule.Key...

  • Construction Manager Senior

    2 weeks ago

    Auburn, California, United States PG&E Full time

    Job Title: Senior Construction ManagerPG&E is seeking a highly skilled Senior Construction Manager to oversee technical inspections within our hydro generation portfolio. As a key member of our team, you will work closely with engineering to define inspection parameters, facilitate vendors to execute work, review data captured from vendors, manage accruals...

  • Construction Manager Senior

    3 weeks ago

    Auburn, Alabama, United States PG&E Corporation Full time

    Job Title: Senior Construction ManagerPG&E Corporation is seeking a highly skilled Senior Construction Manager to oversee technical inspections within the hydro generation portfolio.Job SummaryThe successful candidate will work with engineering to define inspection parameters, facilitate vendors to execute work, review data captured from vendors, manage...

  • Director of Digital Commerce

    1 week ago

    Auburn Hills, Michigan, United States Whisker Full time

    Director of Digital CommerceAt Whisker, we're committed to delivering exceptional customer experiences across our direct-to-consumer and wholesale platforms. As the Director of Digital Commerce, you'll lead our digital commerce initiatives, driving the technical execution of our eCommerce strategy and ensuring the delivery of performant customer...

  • Senior, Vegetation Program Manager

    3 weeks ago

    AUBURN, United States PG&E Corporation Full time

    Requisition ID # 160817 Job Category: Project / Program Management Job Level: Individual ContributorBusiness Unit: Operations - OtherWork Type: HybridJob Location: Auburn   Position Summary The Senior Vegetation Program Manager oversees Wood Management operations, ensuring electric system safety, reliability, and regulatory compliance with state and...

  • Commercial Relationship Manager

    4 weeks ago

    Auburn, Alabama, United States Trustmark Full time

    Job Title: Commercial Relationship ManagerTrustmark is seeking a highly skilled Commercial Relationship Manager to join our team. As a Commercial Relationship Manager, you will be responsible for developing and managing commercial accounts that meet established requirements, focusing on customer service and maximizing profitability with minimal risk for the...

  • Land Program Manager-Property Mgmt-Auburn or Grass Valley

    3 weeks ago

    AUBURN, United States PG&E Corporation Full time

    Requisition ID # 160889 Job Category: Compliance / Risk / Quality Assurance Job Level: Individual ContributorBusiness Unit: Engineering, Planning & StrategyWork Type: HybridJob Location: Auburn  Department OverviewPG&E’s Natural Resource Management (NRM) Unit is comprised of three lines of business:Forestry and Timberland Management, Hydro, Power...

  • Land Management Supervisor

    1 week ago

    Auburn, Alabama, United States PG&E Full time

    Job SummaryThis position is responsible for supervising a team of land management professionals who support data gathering, mapping, and outputs for Land Operations field execution teams.The supervisor will provide team leadership, risk management guidance, program development, professional development, and strategic support using Lean implementations and...

  • Commercial Relationship Manager

    4 days ago

    Auburn, Alabama, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Relationship Manager to join our team at CB&S Bank. As a key member of our commercial banking team, you will be responsible for managing and developing commercial loan accounts, maximizing profitability and minimizing risk to the bank.Key ResponsibilitiesWork closely with branch managers to develop...

  • Commercial Relationship Manager

    2 weeks ago

    Auburn, Alabama, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Relationship Manager to join our team at CB&S Bank. As a key member of our commercial lending team, you will be responsible for managing and developing commercial loan accounts, maximizing profitability, and minimizing risk to the bank.Key ResponsibilitiesDevelop and implement business plans to achieve...

  • Commercial Relationship Manager

    4 weeks ago

    Auburn, Alabama, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Relationship Manager to join our team at CB&S Bank. As a key member of our commercial banking team, you will be responsible for managing and developing commercial loan accounts, maximizing profitability and minimizing risk to the bank.Key ResponsibilitiesWork with branch managers to develop business plans...

  • Commercial Relationship Manager

    2 weeks ago

    Auburn, Alabama, United States CB&S Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Relationship Manager to join our team at CB&S Bank. As a key member of our commercial banking team, you will be responsible for managing and developing commercial loan accounts, maximizing profitability and minimizing risk to the bank.Key ResponsibilitiesWork closely with branch managers to determine...

  • Commercial Relationship Manager

    4 months ago

    Auburn, United States CB&S Bank Full time

    GENERAL FUNCTIONManages and develops commercial loan accounts, which meet the established lending requirements while maximizing profitability and minimizing risk to the bank. Contributes to the growth and profitability of the bank through commercial relationships. MAJOR DUTIES AND RESPONSIBILITIES Works with branch managers to determine business plan to...

  • Director of Digital Commerce

    2 weeks ago

    Auburn Hills, Michigan, United States Whisker Full time

    Director of eCommerce DevelopmentAt Whisker, we're passionate about revolutionizing pet care through innovative technology and products. As a key member of our team, you'll play a crucial role in shaping our eCommerce strategy and driving business growth.Key Responsibilities:Lead our digital commerce initiatives, ensuring seamless execution and exceptional...

  • Senior Construction Manager

    2 weeks ago

    Auburn, California, United States PG&E Full time

    Job SummaryWe are seeking a highly skilled Senior Construction Manager to oversee technical inspections within our hydro generation portfolio. The successful candidate will work closely with engineering teams to define inspection parameters, facilitate vendors to execute work, review data captured from vendors, manage accruals and payment to vendors, and...

  • Quality Control Manager

    4 weeks ago

    Auburn, California, United States PG&E Corporation Full time

    Job SummaryThe Vegetation Management Quality Leadership role at PG&E Corporation is a critical position that requires a strong leader to oversee the quality control operations in one of several regional areas or for transmission throughout the service territory. The successful candidate will be responsible for ensuring public safety, electric reliability,...

Associate Relationship Manager, E-Commerce

4 months ago

Auburn, United States KARL STORZ Endoscopy - America Full time
Job Description

I.  Job Purpose and Core Tasks:



 



KARL STORZ is seeking a candidate passionate about joining a customer-focused culture. If you are interested in contributing within a dynamic and exciting organization, we invite you to join our team where you will directly contribute to supporting a world-class customer service organization that has been JD Power certified 9 years in a row.



The Customer Support E-Commerce Team directly impacts business goals through close collaboration with customers and field colleagues. If you are excited by collaborating with others, utilizing technology to create automation, creative problem solving and building long term customer relationships, you may be the right fit for this role. We are looking for someone who has experience in customer solutions as well as conducting root cause analysis and proposing and executing solutions. This is a great opportunity if you care genuinely about providing customers with an effortless experience alongside a customer-centric team.



 



Core Tasks:



Key responsibilities will include, but may not be limited to: 




  • \t
  • Full ownership of one channel and comprehensive understanding of business processes for each E-Commerce channel, supporting team members, including large deal support.
    \t
  • Handles all approvals/follow-up/issues of less complexities/escalations from customers and field personnel.
    \t
  • Works closely with the Case Managers and Relationship Managers in servicing field colleagues to ensure the following tasks are achieved: customer situational research, order processing, customer inquiry and problem resolution; thereby freeing the field team members to focus on selling.
    \t
  • Conducts root cause analysis (RCA) and creates Impact Reports to determine the causes of non-highly complex an issue to forward resolve. Recommends and implements solutions.
    \t
  • Supports the management of channel service-level agreements and helps direct team members to support channel business based on volume and carryover.
    \t
  • Processes and manages orders and RMAs (Return Materials Authorization). Fulfills customer requests – including but not limited to – orders, pricing, substitutions, pro-forma invoices, repairs, trades and loaner equipment.
    \t
  • Facilitates continuous improvement initiatives with stakeholders inside and outside the department.
    \t
  • Performs necessary follow-ups related to order management – including but not limited to – back orders, invoice issues, open orders, customer complaints, and order blocks.
    \t
  • Responsible for building businesses cases non-complicated cases to create and facilitate approvals for Quotes and SCAs.
    \t
  • Stays current on promotions, procedures, policies, product updates and system changes.
    \t
  • Teams up with Relationship Managers to facilitate large deals using the White Glove Program and has a full understanding of how to execute the large deal process. Creates MS Team Planners for large deals.
    \t
  • Serves as the lead liaison to assist and collaborate month end activities.
    \t
  • Partners with cross-functional departments to resolve customer issues and questions. (Ex: Accounts Receivables to resolve invoice issues; Logistics to resolve delivery issues).
    \t
  • Attend and engage in department-level meetings and leads team huddles.
    \t
  • Contributes to improving customer satisfaction by supporting the field through the Account & Order Management Program and Key Account Visits. Supports the Relationship Manager and/or Supervisor on strategic initiatives when additional support and expertise is required.
    \t
  • Participates in new employee training program and ongoing training.


 



II. Minimum Knowledge, Education and Skill Requirements



     



Required



Education:



 




  • \t
  • A minimum education level of an associate degree
    \t
  • 4+ years previous customer service and call center experience or 4+ years previous account management experience required




            OR




  • \t
  • A minimum education level of a bachelor’s degree
    \t
  • 2+ years previous customer service and call center experience or 2+ years previous account management experience required




            OR




  • \t
  • 6+ years previous customer service and call center experience or 6+ years previous account management experience required




Knowledge and Skills:



 




  • \t
  • Strong business writing skills.
    \t
  • Ability to read, interpret and understand (for the purposes of providing customers with appropriate information) documents, operating instructions, maintenance instructions, and procedure manuals.
    \t
  • Ability to effectively use computer systems.
    \t
  • Ability to use general office equipment, including telephone, adding machine, copier, fax, etc.




Preferred:



 




  • \t
  • 1+ years of SAP experience.
    \t
  • 2+ years of SalesForce experience
    \t
  • Basic understanding of DoD business and purchasing process.
    \t
  • III. Essential Function
    \t
  • Detail-oriented with a focus on 100% order accuracy.
    \t
  • Possesses exceptional organizational skills and the ability to multi-task.
    \t
  • Possesses good critical thinking skills.
    \t
  • Actively builds relationships with internal and external customers.
    \t
  • Gains stakeholders’ trust and respect by consistently setting and delivering on expectations.
    \t
  • Excellent interpersonal skills, telephone etiquette and verbal communication skills are required. "Strong" product knowledge, understanding of KSEA resources and excellent problem-solving skills are required.
    \t
  • Ability to consistently handle all customers (internal and external) in a professional, courteous manner is critical.
    \t
  • Communicates succinctly and responds to challenging messages using positive positioning.
    \t
  • Shares knowledge and technical skills with others.
    \t
  • Ability to work on their own, but also as a team, promoting teamwork and collaboration.
    \t
  • Experiments with new processes, tools, or technologies to determine applicability.
    \t
  • Articulates and solves issues of less complexities.
    \t
  • The ability to prioritize when work is critical.
    \t
  • Rises to challenges, accepting risk and uncertainty.
    \t
  • Ability to provide guidance for the Case Managers in the absence of a Relationship Manager.
    \t
  • Other duties consistent with the general nature and focus of the job and/or the goals and objectives of the department may be assigned.