Customer Service Representative

3 weeks ago

Evansville, United States Maximus Full time
Job Description

General information

Job Posting Title

Customer Service Representative - Evansville, IN

Date

Tuesday, May 7, 2024

City

Evansville

State

IN

Country

United States

Working time

Full-time

Description & Requirements

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, an CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.
The Customer Service rep is responsible for taking inbound calls from Medicaid, SNAP, and TANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:
• Location: Onsite - Evansville, IN
• Work Hours: 8:00 AM - 4:30 PM, Mon-Fri
• Base rate $18.00/hr.
• Quarterly Bonus opportunity
• 401K with company match
• Paid time off and paid holidays
• Medical, Dental and Vision benefits
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• Career development and promotional opportunities

Essential Duties and Responsibilities:


  • Execute managed care enrollment tasks using the Welfare Management System (WMS).

  • Review enrollment concerns through WMS, and other State Medicaid Data systems.

  • Assess managed care issues within the State of Health framework and determine subsequent actions.

  • Collaborate with local district, State Department Of Health and Enrollment Broker personnel to address managed care issues.

  • Adhere to all standards specified for this role as outlined in the corresponding annual performance criteria and bonus template.

  • Perform managed care enrollment activities on the Welfare Management System (WMS).

  • Review enrollment issues using WMS, eMedNY and other State Medicaid Data systems.

  • Evaluate State of Health managed care issues and make next step determinations.

  • Interact with local district, SDOH, eMedNY and Enrollment Broker staff to resolve MC issues.

  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.


  • Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift to answer questions regarding the Medicaid, SNAP, and TANF programs.

  • Apply State and/or federal eligibility rules for applicant/recipient information assessment.

  • Verifies applicant/recipient data through system interfaces.

  • Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.

  • Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.

  • Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.

  • Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.

  • Verifies and enters applicant/recipient data into the State’s eligibility system and prepares cases for disposition by State Eligibility Consultant.

  • Processes cases and takes necessary action on missing information promptly.

  • Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.

  • Identify and escalate risks to management.

  • Attends all meetings and completes all trainings to stay informed on project/position updates.

  • Fulfill all performance requirements associated with eligibility processes.

  • Perform additional duties as assigned by management.


Minimum Requirements

Minimum Requirements:

  • High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.


  • Proven customer support or Client Service Representative experience strongly preferred.

  • Ability to handle complex service inquiries via telephone.

  • Strong critical thinking and problem-solving skills.

  • Moderate difficulty assignments requiring judgment and i...

  • Customer Service Representative

    1 month ago

    Evansville, United States Warehouse Services, Inc. Full time

    POSITION:Customer Service Representative - Transportation LOCATION:Evansville, IN- Walt's Drive-A-Way The Customer Service Representative will be responsible for excellent communication, and a variety of technical and clerical tasks, requiring both manual and data entry skills. This role is critical in ensuring the efficiency and effectiveness of our...

  • Customer Service Representative

    3 weeks ago

    Evansville, United States Warehouse Services, Inc. Full time

    POSITION:Customer Service Representative - Transportation LOCATION:Evansville, IN- Walt's Drive-A-Way The Customer Service Representative will be responsible for excellent communication, and a variety of technical and clerical tasks, requiring both manual and data entry skills. This role is critical in ensuring the efficiency and effectiveness of our...

  • customer service representative

    2 days ago

    Evansville, Indiana, United States Family Dollar Full time

    Family Dollar E MORGAN AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    4 weeks ago

    Evansville, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionJob descriptionEBN Industrial Supply, a Bostwick-Braun Company, has been in business since 1989 and serves the tri-state from 7 locations with headquarters in Evansville Indiana. We are a full line distributor of industrial supplies, fasteners, safety supplies, and specialty cutting tools. EBN Industrial Supply joined the...

  • Customer Service Representative

    3 weeks ago

    Evansville, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionJob descriptionEBN Industrial Supply, a Bostwick-Braun Company, has been in business since 1989 and serves the tri-state from 7 locations with headquarters in Evansville Indiana. We are a full line distributor of industrial supplies, fasteners, safety supplies, and specialty cutting tools. EBN Industrial Supply joined the...

  • Customer Service Representative

    2 weeks ago

    Evansville, United States U-Haul Full time

    Location: 1200 E Riverside Dr, Evansville, Indiana 47714 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative Sales

    3 weeks ago

    Evansville, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Customer Service Representative Sales

    2 weeks ago

    Evansville, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Customer Service Representative

    3 days ago

    Evansville, Indiana, United States MAXIMUS Full time

    General information Job Posting TitleCustomer Service Representative - Evansville, INDateTuesday, May 7, 2024CityEvansvilleStateINCountryUnited StatesWorking timeFull-time Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid,...

  • Customer Service Representative

    5 days ago

    Evansville, United States Hahn Insurance Agency Full time

    HAHN INSURANCE AGENCY is looking to expand our TEAM with a full time Customer Service Representative/Insurance Agent.  We are seeking an energetic professional who has the drive to help our business grow. This is your opportunity for a rewarding career and growth potential within our agency. RESPONSIBILITIES:Interact directly with our customers by...

  • Customer Service Representative

    4 days ago

    Evansville, United States Hahn Insurance Agency Full time

    HAHN INSURANCE AGENCY is looking to expand our TEAM with a full time Customer Service Representative/Insurance Agent.  We are seeking an energetic professional who has the drive to help our business grow. This is your opportunity for a rewarding career and growth potential within our agency. RESPONSIBILITIES:Interact directly with our customers by...

  • Alterations Customer Service Representative

    3 days ago

    Evansville, United States David's Bridal Full time

    **Alterations Customer Service Representative** NOW HIRING Location IN - Evansville Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding...

  • Customer Service Representative

    4 weeks ago

    Evansville, United States Dal-Tile Full time

    Customer Service Representative Evansville , Indiana Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a...

  • Customer Service Representative

    3 weeks ago

    Evansville, United States Dal-Tile Full time

    Customer Service Representative Evansville , Indiana Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a...

  • Customer Service Representative

    2 days ago

    Evansville, Indiana, United States MAXIMUS Full time

    & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and...

  • Customer Service/Counter Sales Representative

    4 weeks ago

    Evansville, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionCustomer Service/Counter Sales RepresentativeFull TimeEvansville, INSUMMARY: EBN Industrial Supply, a Bostwick-Braun Company, is currently looking for a Customer Service/Counter Sales Representative for the MRO/ Industrial Sales Department, who reports directly to the Customer Service Manager. This position handles all inquiries...

  • Customer Service/Counter Sales Representative

    1 month ago

    Evansville, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionCustomer Service/Counter Sales RepresentativeFull TimeEvansville, INSUMMARY: EBN Industrial Supply, a Bostwick-Braun Company, is currently looking for a Customer Service/Counter Sales Representative for the MRO/ Industrial Sales Department, who reports directly to the Customer Service Manager. This position handles all inquiries...

  • Customer Service/Counter Sales Representative

    2 weeks ago

    Evansville, United States Bostwick Braun Company Inc Full time

    Job DescriptionJob DescriptionCustomer Service/Counter Sales RepresentativeFull TimeEvansville, INSUMMARY: EBN Industrial Supply, a Bostwick-Braun Company, is currently looking for a Customer Service/Counter Sales Representative for the MRO/ Industrial Sales Department, who reports directly to the Customer Service Manager. This position handles all inquiries...

  • Customer Service Representative

    3 weeks ago

    Evansville, United States Maximus Full time

    General information ...

  • Customer Service Representative

    2 days ago

    Evansville, Indiana, United States R1 RCM Full time

    Ascension St. Mary's Health Evansville Shifts: Various shifts available As our Customer Service Representative , youll work to help our patients check into the hospital. Its fast-paced on occasion and youll be the person they rely on to answer questions during registration. Youll build trust in these interactions by collecting information accurately and...