Customer Service/Counter Sales Representative

2 weeks ago

Evansville, United States Bostwick Braun Company Inc Full time
Job DescriptionJob Description

Customer Service/Counter Sales Representative

Full Time

Evansville, IN

SUMMARY:

EBN Industrial Supply, a Bostwick-Braun Company, is currently looking for a Customer Service/Counter Sales Representative for the MRO/ Industrial Sales Department, who reports directly to the Customer Service Manager. This position handles all inquiries to the status of assigned customers' merchandise orders and accounts by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Handles all calls from assigned customers and Industrial Sales Representatives in a professional and business-like manner.
  • Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods.
  • Enters, sources, and processes merchandise orders for customers.
  • Research customer back-ordered merchandise upon request. Expedites merchandise shipments or cancels as directed.
  • Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc. for assigned customers and Industrial Sales Representatives.
  • Handles inquiries regarding delivery. Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes.
  • Assists others during peak workloads and absences.
  • Performs other duties as assigned.
  • Technical knowledge of fasteners & Industrial Products.
  • Assists customers at the Counter when they pick up orders.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including having extensive knowledge of, or experience with fasteners and/or cutting tools. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS and ABILITIES:

Good PC skills are necessary. Organizational skills and effective communication skills are also necessary. It is critical to be attentive to detail while dealing with customers on an oral and written level. Must be able to effectively resolve customer problems. Requires relationship building and follow-up.

ABOUT US

The Bostwick-Braun Company is a family of hardware, industrial, and specialty distribution companies directly supporting customers in 22 states. Bostwick-Braun, in its original form, was founded in 1855. For many generations, it has evolved and prospered because of the hard work, dedication, and integrity of the people who make up the company. From the top down, every person at Bostwick-Braun has a stake in its success, and everyone is empowered to react to customers’ needs. This level of personal service has been the foundation for a company that continues to grow and excel in this industry. Over the past decade, The Bostwick-Braun Company has acquired other distributors and specialty industrial companies, including EBN Industrial Supply. These new “family members” were chosen with due diligence and sought out because they shared the same values and principles as the original company. They were brought under the Bostwick-Braun “umbrella” because they were determined to broaden the selection and capabilities that we were able to offer our customers.


EBN Industrial Supply is a wholesale and retail distributor of construction and industrial supplies with its headquarters in Evansville, IN, and 7 sites throughout Indiana, Kentucky, and Illinois. Our customers depend on the superior service and expert advice of our experienced team. The key to EBN is our exceptional customer service. Our product may be seen as a commodity, but how we respond to our customer’s needs is what makes all the difference. Through our knowledgeable staff, we create a beneficial partnership with our customers. We firmly believe in our mission statement: we strive to provide quality customer service while offering the best products available. We surpass our customer’s expectations with a knowledgeable staff while maintaining our company’s integrity and accountability. This may sound simple, but it starts with a team of the best people who care about those they work for, the customer. We market our product directly to fit what the customer needs to guarantee satisfaction.

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