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Service Desk Manager

2 months ago

Owings Mills, United States Wegmans Food Markets Full time
Job DescriptionSchedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7am
Age Requirement: Must be 18 years or older
Location: Owings Mills, MD
Address: 10100 Reisterstown Rd
Pay: $19 - $19.50 / hour
Job Posting: 09/12/2024
Job Posting End: 10/12/2024
Job ID:R0222786

We’re looking for passionate people ready to collaborate, develop and be leaders.  As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set.  You’ll gain a deep understanding of our values, business measures and standards and operations.  You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products.  If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you

What will I do?

  • Provide incredible service to customers and work hands-on with employees; operate lottery and That’s T.H.E. Ticket machines, administer Shopper’s Club program, sell stamps and money orders, rent carpet cleaning machines, check out customers as necessary, perform refunds and exchanges, clean and maintain bottle return room
  • Educate team on following policies, procedures, and guidelines, while allowing exceptions where appropriate to ensure customer satisfaction
  • Find solution or resource to assist customers; respond with urgency and poise
  • Manage performance and develop employees; provide resources, training, feedback, and development opportunities                                 

Required Qualifications

  • 1 or more years of work experience or a college degree
  • Computer skills

Preferred Qualifications

  • Experience leading a team
  • Enthusiasm for and knowledge of relevant products
  • Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.

Comprehensive benefits*

  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working Sundays or on a recognized holiday
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with both a profit-sharing and 401(k) match
  5. A generous scholarship program to help employees meet their educational goals
  6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more
  8. And more

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.