Customer Service Manager

1 week ago


Owings Mills, Maryland, United States Joe Ruggiero - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Joe Ruggiero - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional customer experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries and policy information.
  • Assist clients with policy changes and updates, ensuring seamless and efficient service.
  • Process insurance claims and follow up with clients to ensure satisfaction.
  • Maintain accurate records of customer interactions, providing valuable insights for future improvements.
  • Develop and implement customer service policies and procedures, ensuring consistency and excellence across the agency.
  • Train and mentor customer service representatives, fostering a culture of continuous learning and growth.
Requirements
  • 5+ years of experience in customer service, with a proven track record of delivering exceptional results.
  • Current Property & Casualty license, with the ability to obtain Life & Health license within 3 months of hire.
  • Strong leadership and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and problem-solving abilities, with a customer-centric approach to service delivery.


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