Office Support/Production Support

2 weeks ago

Pittsburgh, United States CELLONE BAKERY INC Full time
Office Support/Production Support

Accounts Receivable/Production Scheduling Department

Job Description

The Office Support is responsible for general accounting duties as assigned which includes, assisting in accounts payable, and handling receivables for certain customer accounts. The position consists of a variety of financial, clerical, and administrative duties including, but taking phone-in orders in a high call volume office, data entry and resolving routine problems.

This position will also provide production support to the scheduling staff by stepping in as a backup during vacations and sick days. There are two scheduling positions that the Production Support must learn: coordinating production for national distribution and for local route deliveries. Production coordinators are responsible for tracking orders, forecasting, production scheduling and coordinating deliveries and inventory.

Responsibilities and Duties

Provides consistent, professional, courteous, and high-quality customer service
Maintain and reconcile daily settlement reports
Assist in resolving customer inquiries regarding orders, invoicing, and payment process
Accurate entries in QuickBooks for payments
Assist in filing and organizing/categorizing accounts for payment
Perform accounts receivable reconciliation as assigned
Answer company phones and input accurate customer orders in high call volume office

Production Duties

Carry out planning and coordination of production schedules
Enter daily orders in order entry-system
Coordinate and set production plans daily
Work with management to prioritize shipments to meet all customer needs

Qualifications

Excellent organizational Skills
Excellent accounting and Data Entry Skills
Knowledge of QuickBooks
Familiarity with ERP software a plus
Knowledge of DSD operations and distribution a plus
Background in customer service
Ability to accurately process numerical data
Problem-solving attitude
Confidentiality
Excellent verbal and written communication skills

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Retirement plan

Schedule:

8 hour shift
Day shift

Experience:

Customer service: 1 year (Preferred)

Work Location: In person

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