IT Support/ IT Operations
2 weeks ago
_*This is a hybrid role. The onsite location is over by the Pittsburgh Airport.*_
Our clients core business is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and consumer protection products.
This position coordinates the activities of the regional members of the IT service desk and PC client field engineer support functions. This includes monitoring and oversight of submitted IT incidents, service requests and potential escalations. It further includes alignment with the global service desk management team, other regional service desk representatives, and primary outsourcing service providers. This position requires proven working knowledge and understanding of IT operations, workplace support processes, change management processes, service delivery management processes, ITIL and ITSM.
This position will interact and align with third party IT service providers supporting the customers organization.
*Skills/Experience: *
* IT Technical Degree preferred.
* This position requires a minimum of 3-5 years of experience working in a service desk / service delivery coordination role.
* Position requires strong verbal/writing communication skills.
* Candidate must possess a strong sense of ownership, teamwork orientation, and collaboration mindset.
INDHP
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Experience level:
* 3 years
* 4 years
* 5 years
Schedule:
* 8 hour shift
* Monday to Friday
Application Question(s):
* Are you ok with a hybrid schedule of 3 days in the office, and 2 remote?
Education:
* Bachelor's (Preferred)
Experience:
* IT operations: 3 years (Preferred)
* Help desk: 3 years (Preferred)
Work Location: In person
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