Microsoft Dynamics 365 L2 Production support Consultant

4 weeks ago


Pittsburgh, United States Quantum Integrators Full time

Position - Microsoft Dynamics 365 L2 Production Support Consultant

Location - Pittsburgh, PA - Hybrid

Duration - 6+ Months


Job Description

The associate will be responsible for providing Level 2 production support.

  • 3-6 years of application support experience.
  • Proficient in Linux, and Windows platforms
  • Proficient in RMDBS and no SQL databases
  • Preferred Support experience with the Microsoft Dynamics 365 platform
  • Exposure to Azure production support
  • Knowledge of monitoring tools such as AppDynamics, Splunk, Prometheus
  • Strong written and oral communication skills.

Responsibilities include :

  • Incident and problem management.
  • Cross-functional management to ensure tasks are completed on time.
  • vulnerability management. Ensure vulnerabilities are reported and remediated on time.
  • Release management. Support release planning, implementation, and post-production support
  • Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting.
  • Incident Management. Ensure incidents are managed across teams, communicated, and resolved by SLA.


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