Microsoft Dynamics 365 L2 Production support Consultant
4 weeks ago
Position - Microsoft Dynamics 365 L2 Production Support Consultant
Location - Pittsburgh, PA - Hybrid
Duration - 6+ Months
Job Description
The associate will be responsible for providing Level 2 production support.
- 3-6 years of application support experience.
- Proficient in Linux, and Windows platforms
- Proficient in RMDBS and no SQL databases
- Preferred Support experience with the Microsoft Dynamics 365 platform
- Exposure to Azure production support
- Knowledge of monitoring tools such as AppDynamics, Splunk, Prometheus
- Strong written and oral communication skills.
Responsibilities include :
- Incident and problem management.
- Cross-functional management to ensure tasks are completed on time.
- vulnerability management. Ensure vulnerabilities are reported and remediated on time.
- Release management. Support release planning, implementation, and post-production support
- Monitoring. Ensure production applications are fully instrumented with monitoring and proactive alerting.
- Incident Management. Ensure incidents are managed across teams, communicated, and resolved by SLA.
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