Customer Service Associate

3 weeks ago


Charleston, United States Insight Global Full time

Insight Global is seeking a Customer Service Associate to join one of our roofing supply clients in one of their field offices in Wellford, SC. This person will act as support to the external sales team to help process customer orders and helping customers as they come into the store location to place orders.

Day to Day:

- Determining customers' needs and recommending appropriate products and solutions

- Following a product/supply checklist for each customer's job and up-selling additional products and supplies

- Answering telephones and entering sales orders

- Accepting payment and applying it to the appropriate customer account

- Coordinating customer pick ups with the warehouse

- Following up on deliveries to ensure materials arrived on time with all items accounted for

- Reordering products to keep the store and warehouse shelves well stocked

- Addressing and resolving service concerns, should they arise

- Ability to speak Spanish and interact with Spanish-speaking customers over the phone or in person

- 1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew)
- Excellent communication and interpersonal skills

- Effective time management and prioritization skills

- Basic computer skills

- Positive attitude and team player

- Detail and service-oriented



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