Jr. Renewal Sales Representative
3 weeks ago
Location: Remote, US *This position is not eligible to be performed in New York, Colorado, Oregon, or California.
Responsibilities:
· Assist in managing the end-to-end renewal process for customers.
· Collaborate with the sales and client success team to address customer inquiries and concerns regarding renewals.
· Maintain accurate and up-to-date records of renewal activities in Salesforce.
· Prepare and issue renewal quotes to clients 90 days prior to expiration.
· Update and manage your opportunity pipeline in Salesforce.
· Assists in negotiation of contract renewal.
· Prepares sales orders and closes opportunity in Salesforce.
· Participate in client calls alongside TAMs to develop an understanding of each account and the challenges and successes they have faced throughout contract term.
· Assist in maintaining a high percentage of customer retention.
· Demonstrate strong organizational, communication, project management, change management, negotiation, and problem-solving skills.
· Convey thoughts and ideas in a clear and logical manner.
· Build strong client relationships and influence business leaders by demonstrating accountability and trust.
· Participate in company training and engage in continuous education events.
Basic Qualifications:
· 3+ years of renewals focused sales experience.
· Must be willing to work in a team oriented Sales environment, collaborating with other team members on a regular basis.
Preferred Qualifications:
· Prior sales/renewal experience in Microsoft solutions and services.
· Project management and organizational skills.
· Experience working with Salesforce or equivalent CRM solutions.
Education/Training:
· Bachelor's degree in computer science, information systems, or business preferred.
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