On-Site Support Specialist

4 weeks ago


Nashville, United States Sterling St James LLC Full time
Job Title: Field Service Technician

Location: Nashville, Tennessee

Salary: $65-75K plus bonus

Job Summary:

We are seeking a self-motivated Field Service Technician with excellent customer service skills, technical writing abilities, and the capability to provide suggestions for product improvements to the Product Development Group. As a Field Service Technician, you will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications:

Minimum 5 years of experience in a Field Service role with decision-making responsibilities
Certificate or degree in Electronics or Electricals
Ability to travel 70% of the time (domestic and international)
Proficient in writing trip reports, return material authorizations, test reports, and corrective action reports
Knowledge of PLCs highly preferred
Ability to read, understand, and troubleshoot systems using electrical schematics
Proficiency in Microsoft Word, Excel, and PowerPoint in a Windows environment
Clean driving record
Comfortable with working at heights

Responsibilities:

- Regular communication with customers, vendors, and contractors

- Schedule and coordinate the participation of relevant parties for site inspections and start-up activities

- Ensure timely response to customer inquiries by coordinating internally

- Troubleshoot PLCs, VFDs, and other automated equipment both on-site and remotely

- Repair equipment at customer facilities, handling both warranty and non-warranty claims

- Conduct routine inspections of existing system installations

- Ensure proper implementation of pre-commissioning activities and prepare quality reports

- Travel to customer sites for final commissioning and equipment demonstration

- Support project teams in clearing punch list items and meeting project requirements

- Attend project and construction meetings as necessary

- Provide technical training to end-user operators and maintenance personnel

- On-site troubleshooting and fault elimination in the event of technical issues

- Independently coordinate site visits and travel arrangements

- Provide direct technical support to customers, contractors, sales, and engineering

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