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Associate, Care Center Representative

2 months ago

Rochester, United States MVP Health Care Full time
Associate, Care Center Representative

Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #2158

Monday, August 26, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for an Associate, Care Center Representative to join #TeamMVP. This is the opportunity for you if you have a passion to serve and support, accuracy, and engaging with others.

What's in it for you:
  • Growth opportunities to uplevel your career
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
  • Competitive compensation and comprehensive benefits focused on well-being
  • An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:
  • High School Diploma or equivalent when possesses customer service employment experience.
  • Minimum of 1 - 3 years customer service experience and/or relevant office experience required.
  • Experience in positions where adherence to strict confidentiality is required.
  • Must possess strong problem-solving skills, effective verbal and written communication skills, interpersonal skills, and demonstrated excellent customer service skills.
  • Must exhibit good judgment, superior accountability, and ability to follow through.
  • Curiosity to foster innovation and pave the way for growth
  • Humility to play as a team
  • Commitment to being the difference for our customers in every interaction

Your key responsibilities:
  • Responds to member, internal, and external customer inquiries, questions, and concerns regarding enrollment, claims, benefit interpretation, and referrals/authorizations for medical care across various insurance types.
  • Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
  • Provides world class customer care to internal and external customers while consistently adhering to all call handling objectives, i.e., hold time, talk time, after call work, schedule adhere and quality assurance.
  • Acts as a liaison between our internal and external customers.
  • Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
  • Performs data input in a highly accurate and timely manner on all customer contacts.
  • Simultaneously accesses multiple databases while addressing customer's needs.
  • Clearly explains all policies and procedures on both incoming and out-going calls, and consistently educate members about their benefits and MVP's procedures.
  • Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
  • Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Location: Remote. Applicant s must be located within a one- hour distance of Rochester, New York; Tarrytown, New York; or Schenectady, New York.

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com .

Other details
  • Job Family Customer Service
  • Pay Type Hourly
  • Min Hiring Rate $20.00
  • Max Hiring Rate $28.00