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Operations Processor

2 months ago

Memphis, United States First Horizon Bank Full time

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Summary: 

This position supports Banking Centers with inquiries regarding CD/IRA/HSA/ICS/CDARS bank products. The position will perform account maintenance as well as researching and resolving discrepancies within the clients' files.

Responsibilities:

  • Ensure that Operations is a trusted partner in delivering a seamless client experience by assisting the banking centers with clients inquiries regarding CD/IRA/HSA and ICS/CDARS products, services and client information files. Ensuring client transactions are correct and reflect the most current documented information. 
  • Responsibilities include completing requests as needed while updating various systems with clear and concise details. Work with all lines of business as well as Financial Centers to provide superior customer service and maintain a high level of service quality.
  • Meet or exceed productivity targets based on EPIC performance feedback. Provide support/suggestion to management and team on ways to enhance productivity.

Qualifications:

  • High school diploma: associate's degree preferred
  • 0-2 years of related experience: 2+ years preferred
  • Proficiency with Microsoft Office
  • Solid verbal and written communication skills as well as a high level of accountability.
  • Strong organizational skills and some knowledge of bank operation systems including Hogan.
  • Some understanding of bank products is preferred, and the applicant should process a strong sense of ownership and be team oriented.

Hours:

  • Monday - Friday / 8:00 AM - 5:00 PM

About Us:  

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.  

Benefit Highlights:  

  • Medical with wellness incentives, dental, and vision 
  • HSA with company match 
  • Maternity and parental leave 
  • Tuition reimbursement 
  • Mentor program 
  • 401(k) with 6% match 
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:   

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.  

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)