Operations Supervisor

3 weeks ago

New York, United States Brinks Full time
The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

Operations Supervisor

Job Description

Brink's Global Services is a division of Brink's Inc, the world's premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink's Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for an Operations Supervisor to be based at our New York, NY location in the heart of the NY Diamond/Jewelry district.

Salary Range: $77k-$83k

Job Summary:
The Operations Supervisor is responsible for providing management oversight and day to day leadership to our Dispatch/Sort and Window Teams, and Ground Courier Messengers and provide operational support at our 580 Fifth Avenue NYC location. This position must be able to work flexible hours and perform hands on freight forwarding responsibilities in addition to leading a team of logistics specialists. This position functions in an armed environment. This position requires the enforcement of rules to protect the premises and property of Brink's and its customers and in armored vehicles in transit, as well as the safety of persons on the premises of Brink's and its customers.

Key Responsibilities:
  • Supervise and manage the schedule, assignments, routing, and all day-to-day Ground Courier Messenger responsibilities at our 580 Fifth Ave Ops location. Includes managing the day-to-day team duties, route assignments, payroll, time off requests and all related personnel duties.
  • Ensure that all shipments are handled in an accurate and timely manner, making it to each destination as scheduled and that staff appropriately/properly bag, tag, sort and route shipments.
  • Work closely with JFK Operations, Imports and Exports to identify errors and resolve issues in time to make corrections.
  • Ensure that proper documentation is completed and accurately attached to shipments as required by each shipment/airline: MAWB, Label, KP, I.E., etc.
  • Ensure that all the shipments staying overnight have valid CONOS notes.
  • Manage team and ensure that all steps are taken to rectify issues with shipments where information is missing or requires sort inquiry to ensure the proper routing.
  • Ensure that all procedures, including dual verification of each shipment, in/out vaulting, Dolphin scanning have been followed by all crew members/sort personnel
  • Notify Branch manager of any issues regarding the handling, sorting or routing of shipments.
  • Implement, enforce, and monitor safety and security policies to ensure a safe and secure work environment.
  • Evaluate the suitability of crew members to perform their duties, including equipment, training, appearance, and effectiveness.
  • Perform monthly street inspections (at least 2 per route).
  • Maintain effective working relationships and effectively communicate on matters pertaining to operations.
  • Work closely with location leadership, sort staff, PM staff, Drivers and Messengers to ensure operational efficiencies.
  • Manage employee time and attendance as well as performance management and work with staff on their internal development.
  • Work closely as a collaborative partner with JFK Airport and other locations as well as develop/maintain key relationships with Sales, Customer Service, Show Division, Precious Metals and other key cross functional departments.
  • Obtain Gun Custodian License and perform Gun Custodian functions in full compliance with government regulations/Brinks policies.
  • Support routes/Window Team as needed.
  • Perform other duties as assigned.

Minimum Qualifications:
  • Minimum of 3 years of experience in freight forwarding/logistics in a high volume/secured environment in positions of increasing responsibility such as Sr. level Export/Import Coordination, Sr. Vault Clerk, Chief Cashier or other related operational positions
  • Minimum of 3 years working as Driver/Messenger/Dispatcher or similar related Operations position in an armed secured logistics environment
  • Proficiency with Microsoft Office products including but not limited to Excel, Word, PowerPoint and where possible internal Brink's proprietary/commercial business software packages (i.e. BITS, Garcia etc.)
  • Must be minimum of twenty-one (21) years of age
  • A current & valid driver's license
  • A valid weapons permit or ability to pass applicable weapons licensing requirements
  • Ability to pass gun custodian license requirements
  • A valid guard card or ability to obtain a guard card or any other required licenses
  • Ability to lift at least 50 pounds on a consistent regular basis
  • Must have flexibility in working a wide range of hours including weekends/holidays as needed.


Preferred Qualifications:
  • Bachelor's degree in business, engineering or other related field
  • Ability to recognize errors and potential problems and take appropriate measures to avoid service delays.
  • Possess organizational skills and the ability to multi-task
  • Ability to work well under pressure and meet deadlines
  • Experience servicing a diverse population
  • Knowledge of Customs Regulations
  • A current & valid class B driver's license
  • Experience in the Air Transportation or Armored car industry


Professional Skills:
  • Proven business acumen and business perspective
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent decision-making and analytical skills
  • Strategist and "Doer" - possessing a good balance of conceptual/strategic thinking with tactical execution
  • Professional, positive demeanor
  • High level of integrity where personal and professional values are aligned with the company's mission, vision and leadership framework.
  • Self-aware and self-motivated - comfortable operating with minimal direction and will thrive in a dynamic environment as a leader influencing change and transformation.
  • Ability to forge strong relationships and work collaboratively within the local operations and global network and regional business setting.
  • Aptitude to gain credibility with direct reports and colleagues as well as external customers.


If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's Global Services. Brinks provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer eligible employee's medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan. If you are interested and meet the requirements for this position, please apply.

Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

About Brink's

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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