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Front End Manager

2 months ago

Indianapolis, United States Restaurant Depot Full time
Front End Manager FULL-TIME

$16/hr

Ensuring that product is properly loaded, rung up, and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.


Essential functions:
1. Supervising, training, evaluating, and works alongside cashiers, front-end loaders, checkers, and U-boat retrieval
2. Ensuring safe operating procedures are followed.
3. Making recommendations for hiring, firing, and promoting employees.
4. Preventing long lines and delayed customer checkouts by anticipating busy times of each day, week, and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
5. As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
6. Securing the front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
7. Ensuring that loaders are loading wagons and assisting customers to the parking lot.
8. Monitoring loaders to make sure that they load all products and check any open boxes to ensure integrity/security of products being entered.
9. Ensuring loaders are loading and conducting piece counts and calling off to supervisors.
10. Ensuring that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.
11. Ensuring that cashiers are checking big boxes to ensure the integrity of the ring-up.
12. Ensuring Front End Supervisors are checking all wagons at point of exit for proper date, name on top of the receipt, number of receipt total of the last receipt, and matches the total on the yellow paid receipt.
13. Reviewing cashier and loader errors and documents in the log, for them to sign.
14. Handling adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
15. Keeps logs of items not properly labeled to make sure they are corrected on the floor.
16. Monitoring cashiers to make sure they are following through on their job responsibilities concerning the loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.
17. Assuring that customer problem are handled quickly so as not to allow the cashier or loader to have words with the customer.
18. Maintaining dialogue with customers to get feedback on items not found, and quality of service on the floor.
19. Maintaining a New Item Request log which is reviewed weekly with the Branch Manager.
20. Ensuring that customers have an adequate supply of wagons that are working and roll easy.
21. Making sure that employees in the front end are properly dressed and wearing their name tags.
22. Assigning employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E, and parking lot area.
23. Ensuring all supervisors are completing a minimum of 5 test checks per day they work.
24. Maintaining integrity of F/E displays and stocking areas.
25. Ensuring registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.

IND-01 WS-01 WS-TC WS-LC
Schedule

Shift start: 8:00AM
Shift length: 10 hours
5 days per week. Shifts may vary based on business needs. Role requires a schedule of 10 hours shifts, 5 days a week.


Benefits
  • Health, dental, vision insurance - available after 90 days
  • Paid time off

Qualifications
  • Must pass drug screen
  • Can lift 50 lbs
  • Must be at least 18+ years old


About Restaurant Depot

Restaurant Depot is a Members-Only Wholesale Cash & Carry Foodservice Supplier. Their mission is to be your one-stop shop for savings, selection, and service, seven days a week. They have been supplying independent food businesses with quality products from large cash and carry warehouse stores since 1990. They became the leading low-cost alternative to other foodservice suppliers by eliminating the overhead of a traditional distributor, focusing on the needs of independent foodservice operators and offering free membership.