See more Collapse

Client Specialist

1 month ago

Torrance, United States American Honda Motor Co. Full time

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future

Job Purpose

The Software QA & Governance Department, part of the Digital Services Development division (DSD) at American Honda Motors (AHM), oversees the operational and quality management aspects of digital services and software products. This includes Connected Apps and Back Office systems. Additionally, the department offers support and training for Customer Relationship (CR)/Call Center operations, Sales and Marketing, Field and Dealer support, approves releases, handles architecture and cybersecurity concerns, and provides Divisional PMO/Administrative services.

The department is currently searching for a dynamic and experienced client specialist with extensive knowledge of customer experience and mobile, web, and telematics ecosystems. This role will play a crucial part in ensuring cohesion among all Sales, Marketing, Field, Dealers, and Call Center that support various digital service applications. The ideal candidate will have a deep understanding of customer and dealer challenges and be adept at identifying pain points and areas for improvement. They will closely collaborate with the sales and marketing teams, business operations, product and program development teams, oversee daily operations, and maintain close coordination with the quality and solutions architect teams to ensure the success of all digital services initiatives.

Key Accountabilities

Develop and document processes and requirements to support business functions associated with Digital Services application systems.
Identify procedures and scenarios for quality control of products and services.
Diagnose and resolve basic customer and/or dealer support issues related to Digital Services.
Assist in redesigning and documenting business processes as necessary for new technology and features.
Collaborate with various organizations and business partners to align solutions, strategies, and processes.
Monitor efforts to address product issues and track progress.
Communicate quantitative and qualitative findings to senior management.
Identify areas for improvement to enhance product efficiency.
Conduct market research on similar products and compare results.

Contribute to the strategy aimed at enhancing Digital Services and the overall quality of products and services provided by the DSD division, benefiting both Honda and Honda’s Digital Services customers, by fulfilling the objectives within your area of responsibility.
Applies continuous improvement methods to resolve quality and other problems in a timely fashion.
Continually oversees and manages process improvements. Looks for an identifies incremental improvements in operational efficiency despite obstacles and challenges.
Identifies, evaluates, and confirms true root cause of problems. Uses logic and creativity to solve problems. Gathers and thoroughly analyze information prior to making decisions, including risk and long-term implications.
Identifies areas that require strengthening and brings forward to management.

Collaboration and Cooperation: 
Considers and responds appropriately to the needs of others in the spirit of building collaborative relationships.
Promotes inclusion; reaches out to understand diverse viewpoints and shares ideas.
Seeks to build internal or external partnerships to better accomplish goals.

Qualifications, Experience, and Skills

Minimum Educational Qualifications:

Bachelor's degree in computer science, communication, or related discipline, or have equivalent experience

Minimum Experience:

  • Strong customer-focused and quality mind-set
  • 3+ years of Customer Service in the automotive or related areas. 
  • 3+ years of project and support experience in the automotive area
  • 3+ years strong system and data analyst experience 
  • 2-3 years of Automotive, Telematics/Connected Vehicle or Consumer Electronics/IoT experience desired

Other Job-Specific Skills:

  • Understanding of customer / production support and product operation 
  • Strong communications and relationship 
  • Strong technical skills and problem-solving skills
  • Good analytical skills 
  • Technical understanding of cloud, mobile, web, services-based solutions
  • Ability to manage time and diverse activities under deadlines while delivering quality results, on time, on budget.
  • Experience working with teams with varying levels of expertise and priorities.
  • Innovative, tenacious, and proactive mind-set
  • Professional writing skills
     
Job Dimensions

No. of Direct Reports:0

No. of Indirect Reports:0

Financial Dimensions: Fiscal Responsibility of BU Investment
 

Decisions Expected

Team building
Results oriented
Process improvements and innovation 
Knowledge retention and training

Working Conditions

Occasional Overtime

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

We have other current jobs related to this field that you can find below

  • Client Specialist

    4 weeks ago

    Torrance, United States American Honda Motor Co. Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Client Specialist

    2 weeks ago

    Torrance, California, United States American Honda Motor Co. Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Client Specialist

    4 weeks ago

    Torrance, United States American Honda Motor Co. Full time

    Job DescriptionWhat Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our...

  • Client Specialist

    2 weeks ago

    Torrance, California, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Client Concierge

    4 weeks ago

    Torrance, United States Counseling4Kids Full time

    Job DescriptionJob DescriptionSalary: $20 to $27 per Hour JOB SUMMARY: The client concierge is responsible for delivering exceptional customer service assistance, engaging new clients during the intake process to increase client participation in treatment, and providing access to additional resources to clients and their families through professional...

  • Client Concierge

    4 weeks ago

    Torrance, United States Counseling4Kids Full time

    JOB SUMMARY: The client concierge is responsible for delivering exceptional customer service assistance, engaging new clients during the intake process to increase client participation in treatment, and providing access to additional resources to clients and their families through professional assessment, service planning, and advocacy. The client concierge...

  • Rehabilitation Specialist

    3 weeks ago

    Torrance, United States Counseling4Kids Full time

    **JOB SUMMARY**: The Rehabilitation Specialist assists the Agency by providing direct intervention and access to additional resources to clients and their families through professional assessment, service planning, evaluation, individual rehabilitation, case management and advocacy. The Rehabilitation Specialist is self-motivated and remains current on...

  • Client Coordinator Specialist

    2 weeks ago

    Torrance, United States Labcorp Full time

    **Posting date: 4/24/2024** **End posting date: 4/29/2024** We are seeking a Client Service Coordinator (Administrative Assistant) to be responsible for providing administrative support for Diagnostic Development Services. This position will be located onsite at our facility in Torrance, CA (19750 S. Vermont Ave) and will work Monday through...

  • Rehabilitation Specialist

    4 weeks ago

    Torrance, United States Counseling4Kids Full time

    JOB SUMMARY:The Rehabilitation Specialist assists the Agency by providing direct intervention and access to additional resources to clients and their families through professional assessment, service planning, evaluation, individual rehabilitation, case management and advocacy. The Rehabilitation Specialist is self-motivated and remains current on community...

  • Rehabilitation Specialist

    4 weeks ago

    Torrance, United States Counseling4Kids Full time

    Job DescriptionJob DescriptionSalary: $22 to $27 per hourJOB SUMMARY: The Rehabilitation Specialist assists the Agency by providing direct intervention and access to additional resources to clients and their families through professional assessment, service planning, evaluation, individual rehabilitation, case management and advocacy. The Rehabilitation...

  • Benefits Compliance Specialist

    4 weeks ago

    Torrance, United States SDI Staffing Full time

    Employee Benefits Compliance Specialist needed for a growing insurance agency! While this client prefers someone in office 2-3 days a week, they are open to someone in the Southern California area who will come in 1-2 x a month for team and client me Compliance Specialist, Benefits, Compliance, Specialist, Administrative, Staffing

  • Intake Specialist

    2 weeks ago

    Torrance, United States Kendall Law, P.C. Full time

    Kendall Law, P.C. in Torrance, CA, is seeking an Intake Specialist to join our dedicated team. As an integral part of our firm, you will be the first point of contact for our clients, providing compassionate support and guidance. Your role will involve efficiently managing inquiries, scheduling appointments, and ensuring a seamless intake process. At Kendall...

  • Intake Specialist

    2 weeks ago

    Torrance, California, United States Kendall Law, P.C. Full time

    Join the Team as an Intake Specialist at Kendall Law, P.C. in Torrance, CAAre you ready to be the first friendly face our clients see? As an Intake Specialist in our team, you'll be vital in managing inquiries and scheduling appointments smoothly. At Kendall Law, P.C., we are dedicated to providing exceptional service, and you will be at the forefront of...

  • Entry Level Enrollment Specialist

    2 weeks ago

    Torrance, United States Supreme Concepts Inc. Full time

    Our full-service marketing and consulting firm is seeking a full-time, in-office Entry Level Enrollment Specialist to join our fast-growing organization. Our newest client is one of the largest and most dedicated renewable energy and technology companies on the market. Our Entry Level Enrollment Specialists are dedicated to providing our clients with...

  • Entry Level Enrollment Specialist

    3 weeks ago

    Torrance, United States Supreme Concepts Inc. Full time

    Our full-service marketing and consulting firm is seeking a full-time, in-office Entry Level Enrollment Specialist to join our fast-growing organization. Our newest client is one of the largest and most dedicated renewable energy and technology companies on the market. Our Entry Level Enrollment Specialists are dedicated to providing our clients with...

  • Entry Level Enrollment Specialist

    1 week ago

    Torrance, United States Supreme Concepts Inc. Full time

    Our full-service marketing and consulting firm is seeking a full-time, in-office Entry Level Enrollment Specialist to join our fast-growing organization. Our newest client is one of the largest and most dedicated renewable energy and technology companies on the market. Our Entry Level Enrollment Specialists are dedicated to providing our clients with...

  • Intake Specialist

    4 weeks ago

    Torrance, United States Kendall Law, P.C. Full time

    Job DescriptionJob DescriptionKendall Law, P.C. in Torrance, CA, is seeking an Intake Specialist to join our dedicated team. As an integral part of our firm, you will be the first point of contact for our clients, providing compassionate support and guidance. Your role will involve efficiently managing inquiries, scheduling appointments, and ensuring a...

  • Entry Level Communications Specialist

    4 weeks ago

    Torrance, United States PI Hollywood Full time

    Job DescriptionJob DescriptionWe are looking for a strong finish over these next couple of months. This past year has been one of our strongest yet, and we are looking to head into this next year with some loft goals set for ourselves. We specialize in the world of communication; whether it is building relationships with our clientele, their customers, or...

  • Credit and Collections Specialist

    6 days ago

    Torrance, United States Pentel Full time

    Daily review of AR aging and monitor on assigned customers accounts, communicate with customers regarding outstanding and past due invoices, payment terms, and account discrepancies, send customer statements and follow up with clients via client por Collections, Specialist, Credit, Accounts Receivable, Payment, Accounting, Business Services, Manufacturing

  • Behavior Specialist- Senior- Expert

    4 weeks ago

    Torrance, United States Health Advocates Network Full time

    Behavior Specialist- Senior- Expert **Pay Rate:** $24 / hour Minimum Qualifications Consultant will possess a minimum of a master's degree in education or psychology, social work, or other related field with an emphasis on behavioral support. Additionally, he or she will also have at least five years in service delivery to persons living with autism...