Intake Specialist

4 weeks ago

Torrance, United States Kendall Law, P.C. Full time
Job DescriptionJob Description

Kendall Law, P.C. in Torrance, CA, is seeking an Intake Specialist to join our dedicated team. As an integral part of our firm, you will be the first point of contact for our clients, providing compassionate support and guidance. Your role will involve efficiently managing inquiries, scheduling appointments, and ensuring a seamless intake process. At Kendall Law, P.C., we pride ourselves on delivering exceptional service to our clients, and as an Intake Specialist, you will play a crucial role in upholding this standard. Join us in our mission to assist individuals in navigating the legal system with care and expertise.


Do Not Contact The Firm Directly.


Position Is Full-Time, M-F during business hours, and located In Torrance, CA


$23-$25 hourly DOE.

Compensation:

$23-$25 hourly DOE

Responsibilities:
  • Ensuring potential clients are warmly welcomed and received
  • Guiding potential clients through a screening process
  • Gathering information from potential clients in a clear, concise, and confidential way
  • Assessing potential client needs and determining the most appropriate level of service
  • Working with multiple departments to schedule and organize potential client appointments
  • Communicating clearly and effectively with potential clients, ensuring they are fully informed on their options
  • Carry out the initial client interview with empathy and compassion
  • Persistently monitor all potential new client inquiries (email, internet, phone, take notes, research cases, fax, copy)
  • Create spreadsheets to track referrals, clients, and other pertinent information
  • Update logs to reflect the status of all potential new clients at all times
  • Immediately contact every potential client and establish a relationship with them
  • Follow up with pending inquiries daily
  • Collaborate with Supervisor to complete the initial consultation process
  • Assist attorneys and Case Managers with administrative tasks related to opening new cases and maintaining databases
  • Follow the instructions of Management and perform accordingly
  • Ensure that all client retainer documents are accurate and complete the company reserves the right to add or change duties at any time
Qualifications:
  • High school graduate required
  • 1-2 years of experience as a legal assistant, intake specialist, or relevant experience
  • Proficient in Microsoft Office Suite
  • Excellent written and verbal skills
  • Resourceful and motivated to solve issues as they arise
  • Ability to work independently and as a team member
  • Bachelor's Degree is preferred
  • Sales experience is preferred
  • Bilingual (English/Spanish) is preferred
About Company

We strive to take ownership of everything we do so that we can have the freedom to prioritize the things that matter most.

  • Excellence in our legal services
  • Proactive Communication with clients
  • Integrity in all we do
  • Ownership of our results and responsibilities


What You Can Expect Working With Us - We are intensely committed to achieving the best results possible for our clients without sacrificing service, communication, and even personality. We are a team-oriented and fast-paced law firm. We want to maximize your strengths so you can feel connected and committed to your work.


The Perks

We offer an excellent teamwork environment and excellent benefits:

  • Full-paid dental and vision
  • $100 monthly toward healthcare
  • Medical and 401(k) plans
  • Team-Building Events and Lunches
  • Paid holidays designated by Kendall Law, A.P.C.
  • Accrued vacation time off

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