![American Honda Motor](https://media.trabajo.org/img/noimg.jpg)
Client Specialist
2 weeks ago
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.
At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future
Job Purpose
The Software QA & Governance Department, part of the Digital Services Development division (DSD) at American Honda Motors (AHM), oversees the operational and quality management aspects of digital services and software products. This includes Connected Apps and Back Office systems. Additionally, the department offers support and training for Customer Relationship (CR)/Call Center operations, Sales and Marketing, Field and Dealer support, approves releases, handles architecture and cybersecurity concerns, and provides Divisional PMO/Administrative services.
The department is currently searching for a dynamic and experienced client specialist with extensive knowledge of customer experience and mobile, web, and telematics ecosystems. This role will play a crucial part in ensuring cohesion among all Sales, Marketing, Field, Dealers, and Call Center that support various digital service applications. The ideal candidate will have a deep understanding of customer and dealer challenges and be adept at identifying pain points and areas for improvement. They will closely collaborate with the sales and marketing teams, business operations, product and program development teams, oversee daily operations, and maintain close coordination with the quality and solutions architect teams to ensure the success of all digital services initiatives.
Key Accountabilities
Develop and document processes and requirements to support business functions associated with Digital Services application systems.
Identify procedures and scenarios for quality control of products and services.
Diagnose and resolve basic customer and/or dealer support issues related to Digital Services.
Assist in redesigning and documenting business processes as necessary for new technology and features.
Collaborate with various organizations and business partners to align solutions, strategies, and processes.
Monitor efforts to address product issues and track progress.
Communicate quantitative and qualitative findings to senior management.
Identify areas for improvement to enhance product efficiency.
Conduct market research on similar products and compare results.
Contribute to the strategy aimed at enhancing Digital Services and the overall quality of products and services provided by the DSD division, benefiting both Honda and Honda's Digital Services customers, by fulfilling the objectives within your area of responsibility.
Applies continuous improvement methods to resolve quality and other problems in a timely fashion.
Continually oversees and manages process improvements. Looks for an identifies incremental improvements in operational efficiency despite obstacles and challenges.
Identifies, evaluates, and confirms true root cause of problems. Uses logic and creativity to solve problems. Gathers and thoroughly analyze information prior to making decisions, including risk and long-term implications.
Identifies areas that require strengthening and brings forward to management.
Collaboration and Cooperation:
Considers and responds appropriately to the needs of others in the spirit of building collaborative relationships.
Promotes inclusion; reaches out to understand diverse viewpoints and shares ideas.
Seeks to build internal or external partnerships to better accomplish goals.
Qualifications, Experience, and Skills
Minimum Educational Qualifications:
Bachelors degree in computer science, communication, or related discipline, or have equivalent experience
Minimum Experience:
- Strong customer-focused and quality mind-set
- 3+ years of Customer Service in the automotive or related areas.
- 3+ years of project and support experience in the automotive area
- 3+ years strong system and data analyst experience
- 2-3 years of Automotive, Telematics/Connected Vehicle or Consumer Electronics/IoT experience desired
Other Job-Specific Skills:
- Understanding of customer / production support and product operation
- Strong communications and relationship
- Strong technical skills and problem-solving skills
- Good analytical skills
- Technical understanding of cloud, mobile, web, services-based solutions
- Ability to manage time and diverse activities under deadlines while delivering quality results, on time, on budget.
- Experience working with teams with varying levels of expertise and priorities.
- Innovative, tenacious, and proactive mind-set
- Professional writing skills
Job Dimensions
No. of Direct Reports:0
No. of Indirect Reports:0
Financial Dimensions: Fiscal Responsibility of BU Investment
Decisions Expected
Team building
Results oriented
Process improvements and innovation
Knowledge retention and training
Working Conditions
Occasional Overtime
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
-
Client Specialist
2 weeks ago
Torrance, California, United States American Honda Motor Co. Full timeWhat Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...
-
Intake Specialist
2 weeks ago
Torrance, California, United States Kendall Law, P.C. Full timeJoin the Team as an Intake Specialist at Kendall Law, P.C. in Torrance, CAAre you ready to be the first friendly face our clients see? As an Intake Specialist in our team, you'll be vital in managing inquiries and scheduling appointments smoothly. At Kendall Law, P.C., we are dedicated to providing exceptional service, and you will be at the forefront of...
-
Sr. Marketing Specialist
2 weeks ago
Torrance, California, United States Kelly Services Full timeJob DescriptionJob DescriptionThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly is looking for a Sr Marketing Specialist to work at a premier client in Torrance, CA. Let us help you grow at work and discover the next step in your career, all while being a vital part of your...
-
Revenue Care Specialist Air Logistics
2 weeks ago
Torrance, California, United States Manpower Finance Full timeManpower is hiring for a Revenue Care Specialist If you have experience working in Air Freight Operations and have knowledge of Accounting Principles, please apply now. What's in it for you: Monday - Friday:8am - 5pm Pay Rate:$25/hr. Contract Position based on client's needs. What will you do: Overseeing the correct and appropriate revenue and cost...
-
Billing and Payroll Specialist
1 month ago
Torrance, California, United States teamworkonline Full timeCOMMITMENT:Full-time, hourlyLOCATION:369 Van Ness WaySuite 702Torrance, CA 90501 COMPENSATION:Commensurate with experience. BENEFITS:401(k) and Life Insurance Sick and Vacation Time Dental Insurance Medical Insurance Voluntary Life Insurance Vision Care Insurance Direct Deposit ESOP – Employee stock ownership programLong/Short Term DisabilityManagement...
-
Billing and Payroll Specialist
4 weeks ago
Torrance, California, United States teamworkonline Full timeCOMMITMENT:Full-time, hourlyLOCATION:369 Van Ness WaySuite 702Torrance, CA 90501 COMPENSATION:Commensurate with experience. BENEFITS:401(k) and Life Insurance Sick and Vacation Time Dental Insurance Medical Insurance Voluntary Life Insurance Vision Care Insurance Direct Deposit ESOP – Employee stock ownership programLong/Short Term DisabilityManagement...
-
milieu specialist
2 weeks ago
Torrance, California, United States Universal Health Services Full timeResponsibilitiesFULL TIME MILIEU SPECIALIST OPPORTUNITYDel Amo Behavioral Health System, a subsidiary of UHS, offers a safe and compassionate environment for individuals looking for hope and healing from emotional, psychiatric and addiction issues.Del Amo Behavioral Health offers a wide range of options, including inpatient, outpatient and specialty programs...
-
Internal Communications Specialist
4 weeks ago
Torrance, California, United States Aston Carter Full timeDescription:The Internal Communications Specialist focuses on the development and execution of executive communications including live and virtual events, creates content for internal communications channels that inform associates of the company's business direction, manages internal communication tools and platforms, and serves as a liaison to IT, Studio...
-
Internal Communications Specialist
1 month ago
Torrance, California, United States Aston Carter Full timeDescription:The Internal Communications Specialist focuses on the development and execution of executive communications including live and virtual events, creates content for internal communications channels that inform associates of the company's business direction, manages internal communication tools and platforms, and serves as a liaison to IT, Studio...
-
Salesforce - Public Sector - Solution Architect
4 weeks ago
Torrance, California, United States TECTONIC Full timeTectonic focuses on understanding our client's challenges and developing solutions powered by Salesforce to transform their organization s capabilities by providing them the tools and knowledge needed to get the best use out of the Salesforce Platform with a focus on Public Sector Solutions.Tectonic is searching for a Salesforce Solutions Architect to...
-
Salesforce - Public Sector - Solution Architect
2 months ago
Torrance, California, United States TECTONIC Full timeTectonic focuses on understanding our client's challenges and developing solutions powered by Salesforce to transform their organization s capabilities by providing them the tools and knowledge needed to get the best use out of the Salesforce Platform with a focus on Public Sector Solutions.Tectonic is searching for a Salesforce Solutions Architect to...
-
Tax Manager, International
2 weeks ago
Torrance, California, United States SingerLewak Full timeJoin a renowned accounting and consulting firm in the west region! SingerLewak, established in 1959, stands as a prominent figure in the accounting and management consulting industry, recognized for excellence and expertise. Experience a unique environment at SingerLewak that offers a blend of practices, services, and industry specializations, setting the...
-
Accounts Payable Specialist
4 weeks ago
Torrance, California, United States Aston Carter Full timeDescription:Full cycle AP invoices for payment, 200 daily3-way matching Purchase order coding to ledgerReconcile vendor billing statementsProcess check-runs, wires, and ACH paymentsLearn and understand approval processProcess credit memos/requests for refundsCorrespond with vendors and respond to external and internal inquiriesKnowledge of prepaidsReview...
-
Accounts Payable Specialist
1 month ago
Torrance, California, United States Aston Carter Full timeDescription:Full cycle AP invoices for payment, 200 daily3-way matching Purchase order coding to ledgerReconcile vendor billing statementsProcess check-runs, wires, and ACH paymentsLearn and understand approval processProcess credit memos/requests for refundsCorrespond with vendors and respond to external and internal inquiriesKnowledge of prepaidsReview...
-
Mental Health Therapist
2 weeks ago
Torrance, California, United States Stars Behavioral Health Group Full timePartner with us in making a positive changeJoin a community that's changing mental healthcare for the better. We have been certified as a Great Place to Work by our own employees for over 5 years running.Looking forward to your partnership in making a difference with usJob Title:Mental Health Specialist - AMFT, ACSW, APCCDivision/Program:Star View Community...
-
Technical Support
2 weeks ago
Torrance, California, United States C4 Technical Services Full timeJob DescriptionJob DescriptionIT Specialist - Technical Support (Mid Level)Torrance, CA Contract: 3 Months Job Description:Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products....
-
Torrance, California, United States OptumCare, part of the Optum Full timeCompassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that...
-
Torrance, California, United States OptumCare, part of the Optum Full timeCompassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that...
-
Mental Health Therapist
2 weeks ago
Torrance, California, United States Stars Behavioral Health Group Full timePartner with us in making a positive change Join a community that's changing mental healthcare for the better. We have been certified as a Great Place to Work by our own employees for 7 years and running. Looking forward to your partnership in making a difference with us Job Title: Mental Health Specialist Division/Program: Star View Adolescent...
-
Endocrinologist | Optum
2 weeks ago
Torrance, California, United States UnitedHealth Group Full timeCompassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that...