Intake Specialist

2 weeks ago


Torrance, California, United States Kendall Law, P.C. Full time

Join the Team as an Intake Specialist at Kendall Law, P.C. in Torrance, CA

Are you ready to be the first friendly face our clients see? As an Intake Specialist in our team, you'll be vital in managing inquiries and scheduling appointments smoothly. At Kendall Law, P.C., we are dedicated to providing exceptional service, and you will be at the forefront of maintaining this standard.

Embark on our mission to help individuals navigate the legal system with care and expertise.

This full-time position in Torrance, CA offers a chance to make a difference with an hourly pay ranging from $23 to $25 depending on experience.

Responsibilities:
  • Ensure potential clients feel welcomed and guided
  • Guide clients through a screening process
  • Gather information from clients effectively and confidentially
  • Determine appropriate service levels for clients
  • Coordinate client appointments across departments
  • Communicate clearly with clients about their options
  • Conduct initial client interviews with empathy
  • Monitor all new client inquiries and maintain detailed records
  • Track referrals and client information accurately
  • Follow up with pending inquiries regularly
  • Support in administrative tasks for new cases
  • Adhere to management instructions diligently
  • Ensure accuracy in client paperwork
Qualifications:
  • High school diploma required
  • 1-2 years of relevant experience preferred
  • Proficiency in Microsoft Office
  • Strong written and verbal communication skills
  • Resourceful and proactive in issue resolution
  • Ability to work independently and collaboratively
  • Bachelor's Degree is a plus
  • Sales background is advantageous
  • Fluency in English/Spanish is desirable


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