Director of Room Operations
2 weeks ago
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, , Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals
• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
• Develops systems to enable associates to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures associates are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
• Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
The salary range for this position is $120,000 to $143,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
HOA Lifestyle Director
6 days ago
Rancho Mirage, California, United States Seabreeze Management Full timeJob Title: HOA Lifestyle DirectorSeabreeze Management Company is a leading property management firm with a diverse portfolio of residential and commercial properties. We are seeking a highly motivated and experienced HOA Lifestyle Director to join our team.Job Summary:The HOA Lifestyle Director is responsible for managing resident programs, including...
-
HOA Lifestyle Director
3 weeks ago
Rancho Mirage, California, United States Seabreeze Management Full timeJob Title: HOA Lifestyle DirectorSeabreeze Management Company is seeking a highly motivated and organized HOA Lifestyle Director to join our team. As a key member of our community management team, you will be responsible for creating and implementing resident programs that enhance the quality of life and vibrancy of our communities.Key...
-
**HOA Lifestyle Director
4 weeks ago
Rancho Mirage, California, United States Seabreeze Management Full timeAbout the RoleWe are seeking a highly motivated and organized HOA Lifestyle Director to join our team at Seabreeze Management Company. As a key member of our community team, you will be responsible for managing resident programs and services that enhance the quality of life and vibrancy of our communities.Key ResponsibilitiesProgram Development and...
-
Clubhouse Director
4 weeks ago
Rancho Mirage, California, United States Omni Hotels & Resorts Full timeJob SummaryThe Clubhouse Director is a key leadership position responsible for the overall coordination of the Club and integration of the Club within the resort organization. This role requires a strategic thinker with excellent communication and interpersonal skills to manage the budget, plan, and execute golf and club operations, including membership...
-
Operating Room Nurse
6 days ago
Rio Rancho, New Mexico, United States University of New Mexico Full timeJob Title: Operating Room RNJoin the University of New Mexico Hospitals team as an Operating Room RN and take part in the AORN Peri op 101 training program. This comprehensive training program provides a didactic portion and clinical preceptorship in the operating room over a four to six month period, equipping you with the skills to become a proficient...
-
Group Rooms Coordinator
4 weeks ago
Rancho Mirage, California, United States Omni Hotels & Resorts Full timeJob SummaryWe are seeking a highly organized and detail-oriented Group Rooms Coordinator to join our team at Omni Hotels & Resorts. As a Group Rooms Coordinator, you will be responsible for coordinating and managing group room reservations, ensuring seamless execution of group events, and providing exceptional customer service to our guests.Key...
-
Medical Director, Operations
2 weeks ago
Rancho Cordova, United States Blue Shield of California Full timep>The Medical Management team ensures that Blue Shield is on the cutting edge of medical, medication, and payment policy to accelerate the emergence of a value-based health care system in California. The Medical Director, Operations - CalPERS will report to the Vice President, Medical Management. In this role you will deliver and collaborate on clinical...
-
Medical Director, Operations
2 months ago
Rancho Cordova, United States Blue Shield of California Full timeYour Role The Medical Management team ensures that Blue Shield is on the cutting edge of medical, medication, and payment policy to accelerate the emergence of a value-based health care system in California. The Medical Director, Operations - CalPERS will report to the Vice President, Medical Management. In this role you will deliver and collaborate on...
-
Medical Director Operations
2 weeks ago
Rancho Cordova, California, United States Blue Shield of California Full timeYour RoleThe Medical Director Operations - CalPERS will play a pivotal role in ensuring Blue Shield of California's medical management team remains at the forefront of medical, medication, and payment policy innovation. Reporting to the Vice President Medical Management, this position will deliver and collaborate on clinical review activities, including...
-
Director of Marketing and Communications
5 days ago
Rancho Mirage, California, United States Omni Hotels Full timeJob Title: Director of MarketingOmni Hotels & Resorts is seeking a highly skilled and experienced Director of Marketing to join our team at the Rancho Las Palmas Resort & Spa. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive marketing strategy that drives awareness and revenue for our resort.Key...
-
Medical Director, Operations
2 months ago
Rancho Cordova, United States Blue Shield of California Full timeYour Role The Medical Management team ensures that Blue Shield is on the cutting edge of medical, medication, and payment policy to accelerate the emergence of a value-based health care system in California. The Medical Director, Operations - CalPERS will report to the Vice President, Medical Management. In this role you will deliver and collaborate on...
-
Medical Director, Operations
2 months ago
Rancho Cordova, United States Blue Shield of California Full timeYour Role The Medical Management team ensures that Blue Shield is on the cutting edge of medical, medication, and payment policy to accelerate the emergence of a value-based health care system in California. The Medical Director, Operations - CalPERS will report to the Vice President, Medical Management. In this role you will deliver and collaborate on...
-
Operating Room Nurse
4 weeks ago
El Mirage, Arizona, United States Banner Health Full timeJob Title: Registered Nurse - Operating RoomBanner Health is seeking a skilled Registered Nurse to join our team in the Operating Room at our El Mirage, Arizona location.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to provide high-quality patient care in the Operating Room. As a Registered Nurse in this role, you will work...
-
Operating Room Nurse
4 weeks ago
El Mirage, Arizona, United States Banner Health Full timeJob Title: Registered Nurse - Operating RoomBanner Health is seeking a skilled Registered Nurse to join our team in the Operating Room at our El Mirage, Arizona location.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to provide high-quality patient care in the Operating Room. As a Registered Nurse in this role, you will work...
-
Operating Room Nurse
3 weeks ago
El Mirage, Arizona, United States HealthEcareers - Client Full timeJob Title: Registered Nurse - Operating RoomBanner Health is seeking a skilled Registered Nurse (RN) to join our team in the Operating Room at our El Mirage, Arizona location.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to provide high-quality patient care in the Operating Room. As a Registered Nurse in this role, you will...
-
Medical Director, Operations
2 months ago
Rancho Cordova, United States Blue Shield of California Full timeYour Role The Medical Director, Operations (Lead) provides clinical leadership within the BSC/BSC Promise Health Plan (BSCPHP) Medical Management department for all clinical review activities, which includes management of the physician processes in support of utilization management and transactional functions. These functions include performance of...
-
Medical Director Operations
2 weeks ago
Rancho Cordova, California, United States Blue Shield of California Full timeJob SummaryWe are seeking a highly skilled Medical Director to lead our CalPERS operations team. As a key member of our Medical Management team, you will be responsible for delivering and collaborating on clinical review activities, including management of physician processes in support of utilization management and transactional functions for CalPERS...
-
Operating Room Nurse
2 days ago
Rio Rancho, New Mexico, United States University of New Mexico - Hospitals Full timeJob SummaryWe are seeking a highly skilled and dedicated Operating Room Nurse to join our team at the University of New Mexico - Hospitals. As a key member of our perioperative team, you will provide direct nursing care to patients, lead clinical teams, and promote a positive work environment.Key ResponsibilitiesProvide direct nursing care to assigned...
-
Operating Room Nurse
3 weeks ago
El Mirage, Arizona, United States Banner Health Full timeJob Title: Registered Nurse - Operating RoomBanner Health is seeking a skilled Registered Nurse to join our team in El Mirage, Arizona. As a Registered Nurse in our Operating Room, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.About the Role:Assess, plan, implement, and evaluate...
-
Operating Room Nurse
5 days ago
El Mirage, Arizona, United States Banner Health Full timeJob Title: Registered Nurse ORBanner Health is seeking a skilled Registered Nurse (RN) to join our Operating Room team in El Mirage, Arizona.Job Summary:We are looking for a dedicated and compassionate Registered Nurse to provide high-quality patient care in our Operating Room. As a Registered Nurse OR, you will work closely with our surgical team to ensure...
