Operations Manager

3 weeks ago

Big Sky, United States SKi Butlers Full time
Seasonal (Seasonal)

Job Title: Operations Manager

Location: Big Sky, Montana

Terms: Seasonal- full time

Pay: $27/hour base wage, plus tips.

Targeted Start Date: October 1, 2024

Requirements:

Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required

About us:

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values listed below:

Service | Simple | Purposeful | Curious | Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

About the role:

Operations Managers are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. More specifically, you will be responsible for leading a team of Ski Technicians and Team Leaders in their role . You will be responsible for reaching company goals including NPS, Revenue and Employee Satisfaction.

No two days are the same as a n operations leader Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role. We are looking for someone who has ownership, is self-motivated, driven to success, wants to grow this business and share in that success.

Perks and Benefits:

  • Free Big Sky Black Pass
  • Housing Available

  • Free Alterra Mountain Company Employee pass

  • Ability to upgrade to full Ikon Pass at heavily discounted rate

  • Ability to ski everyday

  • Access to 645+ industry discounted brands through Expertvoice

  • Discounted access to Rossignol/Dynastar/Lange equipment

  • 401K benefit and match for ALL staff members over 18 years old

  • Location specific, customer service-based bonuses (4 total in-season)

Primary Responsibilities:

  • Pre-season shop set up

  • Conducting orientation for ski technicians and team leaders

  • Weekly scheduling and approving timesheets

  • Conducting 1:1s and team meetings to maintain communication

  • Coaching ski technicians and team leaders through shop shifts and ride- a - longs

  • Maintaining a positive culture in the shop

  • Respond to customer satisfaction surveys

  • Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.

  • Fleet maintenance of vans, ensuring that vans are up to date with records and mechanical maintenance is being done as needed

Secondary Responsibilities:

  • Setting up the next shift for success

  • Pre and post shift team meetings, ensuring each Team Leader and Ski Technician understands expectations and responsibilities for that shift.

  • Plan delivery routes, support calls and pickups for the current and upcoming shift.

  • Dispatch ski technicians on reactive support calls

  • Sizing guests in the proper equipment for orders as they come into our system

  • Schedule work assignments for the following shift.

  • Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements

  • Assisting labor management during slow periods

  • Taking reservations and issuing refunds

  • Culinary Operations Supervisor

    1 week ago

    Big Sky, Montana, United States LMLC OPERATIONS LLC Full time

    Job OverviewAt LMLC OPERATIONS LLC, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As part of our team, you will embody the spirit of hospitality and attention to detail that defines our establishment.Position Summary: The Food & Beverage Manager will oversee the daily operations of our dining...

  • Food & Beverage Manager

    1 month ago

    Big Sky, United States LMLC OPERATIONS LLC Full time

    Job DescriptionJob DescriptionWith the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our employees make the Moonlight Basin experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips. Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! ...

  • Operations Manager

    2 weeks ago

    Big Sky, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski...

  • Operations Manager

    1 week ago

    Big Sky, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Job DescriptionSeasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !...

  • Operations Manager

    3 weeks ago

    Big Sky, United States SKi Butlers Full time

    Seasonal (Seasonal) Job Title: Operations Manager Location: Big Sky, Montana Terms: Seasonal- full time Pay: $27/hour base wage, plus tips.Targeted Start Date: October 1, 2024 Requirements: Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required ! About us: Ski...

  • Parks and Facilities Groundskeeper

    2 months ago

    Big Sky, United States LMLC OPERATIONS LLC Full time

    Job DescriptionJob DescriptionLone Mountain Land Company (LMLC) manages the planning, entitlement, building, marketing, and sale of premier real estate communities around Big Sky, Montana. The company supports world-class operations at Spanish Peaks Mountain Club and Moonlight Basin and oversees real estate activities at Spanish Peaks, Moonlight Basin, Big...

  • Front Desk Operations Manager

    2 days ago

    Big Sky, Montana, United States Montage International Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Assistant Manager to join our team at Montage International. As a key member of our front desk operations, you will play a vital role in ensuring that our guests receive exceptional service and that our hotel standards are consistently met.Key ResponsibilitiesLead and Manage the Front...

  • Senior Culinary Operations Manager

    5 days ago

    Big Sky, Montana, United States Montage International Full time

    About the RoleThe Sous Chef is a key member of our culinary team, responsible for the daily operations of the kitchen and serving as first-in-command on a day-to-day basis. This role drives the motivation and productivity of the culinary team, ensuring seamless execution of menu items and exceptional guest experiences.Key ResponsibilitiesScheduling and Staff...

  • Real Estate Operations Manager

    2 weeks ago

    Big Sky, Montana, United States Natural Retreats Full time

    Job OverviewNatural Retreats is seeking a Property Manager to oversee our luxury properties. The Property Manager will ensure that all residences are maintained to the highest standards and are consistently prepared for guest arrivals in alignment with our brand expectations.COMPENSATION: $30.00 / hour based on experience.BENEFITS & PTO: Natural Retreats...

  • Kitchen Operations Manager

    5 days ago

    Big Sky, Montana, United States Block 3 Full time

    About the RoleWe are seeking a highly skilled and experienced Culinary Specialist to join our team at Block 3. As a key member of our culinary team, you will be responsible for preparing and presenting high-quality food products that exceed our guests' expectations.Key ResponsibilitiesFood Preparation: Prepare food items according to established recipes and...

  • Loader Operator for Concrete Batch Plant Operations

    2 weeks ago

    Big Sky, Montana, United States LHC Full time

    Join the Team at LHC, Inc.LHC, Inc. has proudly contributed to the development of the Flathead Valley and the broader Montana region for over fifty years. Our commitment to constructing vital infrastructure such as bridges, highways, and various community projects is unwavering. We prioritize safety and strive to create a supportive work environment for all...

  • Parking Operations Specialist

    1 week ago

    Big Sky, Montana, United States SP Plus Corporation Full time

    Job Title: Parking Operations SpecialistAt SP+, we are seeking a skilled Parking Operations Specialist to join our team. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the smooth operation of our parking facilities.Key Responsibilities:Monitor and manage parking operations to...

  • Housekeeping Operations Supervisor

    2 weeks ago

    Big Sky, Montana, United States Montage International Full time

    Housekeeping Operations Supervisor SUMMARY The Housekeeping Operations Supervisor is tasked with overseeing the daily activities of the housekeeping department, ensuring exceptional service delivery and compliance with established standards. This position plays a vital role in aligning with the organization's objectives, vision, mission, and core values. KEY...

  • Concrete Operations Mechanic

    2 months ago

    Big Sky, United States LHC Full time

    Job DescriptionJob DescriptionSalary: Based on Experience LHC, Inc. has been shaping the landscape in the Flathead Valley and throughout the state of Montana for over 50 years. We are proud to have helped engineer and develop bridges, overpasses, highway systems and building projects in communities across Montana. LHC considers safety as not only a high...

  • Concrete Operations Mechanic

    2 months ago

    Big Sky, United States LHC Full time

    Job DescriptionJob DescriptionSalary: Based on Experience LHC, Inc. has been shaping the landscape in the Flathead Valley and throughout the state of Montana for over 50 years. We are proud to have helped engineer and develop bridges, overpasses, highway systems and building projects in communities across Montana. LHC considers safety as not only a high...