Front Desk Manager

3 weeks ago

Albuquerque, United States ARRIVE Hotel Albuquerque Full time

FRONT DESK MANAGER | ARRIVE ALBUQUERQUE | New Hotel Opening Early 2025


POSITION PROFILE 


The Front Desk Manager will assist in overseeing Front Desk, Property Maintenance Team, and Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encourage, and motivate team members at all times. Maintain physical attributes and cleanliness of the property. Act as manager on duty in the absence of the General Manager and assist with special projects as needed. This position reports directly to the General Manager. 

 

ABOUT ARRIVE ALBUQUERQUE:

Located on Central Avenue (the iconic U.S. Route 66) in Downtown Albuquerque, ARRIVE Albuquerque is a beautifully renovated historic hotel and neighborhood hub. Originally built in 1965 and opened as Downtowner Motor Inn, this 137-room boutique hotel is bright and comfortable, with a modern southwestern-inspired charm. This easy-going home away from home includes beds outfitted in Bellino Fine Linens, eye-catching floral upholstered headboards, Grown Alchemist bath amenities, Marshall Bluetooth speakers, plush robes, and so much more.


After checking in at the front desk, grab a bite at DWTNR Cocktail Bar & Lounge a high/low, east/west cocktail bar, restaurant, and swim club, where Pan Asian-American classics are served alongside Americana comfort food. Our seasonal poolside paradise serves tropical drinks and light bites to enjoy in the sunshine.


TASKS AT HAND:

  • Assist with managing all operational functions of the hotel. 
  • Hold regularly scheduled meetings with all team members. 
  • Ensure full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards. 
  • Assist with all key property issues including customer service 
  • Handle complaints and oversee service recovery procedures. 
  • Ensure all decisions are made in the best interest of the hotels and management. 
  • Liaise with GM in developing and implementing improvement actions and carry out cost savings. 
  • Assist in the procurement of operating supplies and equipment. 
  • Assist with managing third-party vendor relationships for essential equipment and services. 
  • Assist with training key team members. 
  • Coordinating with team members for all activities and functions. 
  • Arranging the weekly team member schedule. 
  • Assist with supervising all on-property team members while on shift. 
  • Be accountable for responsibilities of team members and take ownership of guest complaints. 
  • Provide effect leadership for team members. 
  • Respond to audits to ensure continual improvement is achieved. 
  • Other duties as assigned.  

 

WHAT WE ARE LOOKING FOR: 

  • Must be able to work a flexible schedule and shifts, including weekends and holidays. 
  • Minimum one-year supervisory experience in a luxury, lifestyle, or boutique hotel setting. 
  • Previous experience with Opera or similar property management system.  
  • Must have good verbal and written communication skills. 
  • Must be able to speak and communicate clearly and concisely in English. 
  • Must use good judgement. 
  • Must work as a team and drive results. 
  • Must be an organized individual with excellent prioritization skills. 
  • Must be able to work well in a fast-paced environment. 
  • Must have good work ethic. 
  • Must display a positive attitude.  
  • Ability to carry up to 40lbs. 
  • Ability to walk, stand and bend continuously throughout the day. 
  • Must be able to stand for long periods of time 


WHAT'S IN IT FOR YOU:

  • 401(k) retirement plan
  • Medical, dental, vision and life insurance
  • Employee discounts at our Hotels and Restaurants nationwide
  • Paid Time Off and Sick Pay
  • Holiday pay
  • Professional development and career advancement opportunities


Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.


For more information, visit www.palisociety.com or follow @palisociety


For more information, visit lepetitpali.com or follow @lepetitpali


For more information, visit www.arrivehotels.com or follow @arrivehotels


We are an E-Verify Employer/Somos un empleador de E-Verify.


MORE ABOUT US:

 

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

 

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us

 

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