Customer Experience Supervisor
2 months ago
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Posting Notes: Marshalls Store 0516 || 6128 Grand Avenue || Gurnee || IL || 60031
Opportunity: Contribute To The Growth Of Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We Are Looking For: You
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $15.00 to $15.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: Marshalls Store 0516 || 6128 Grand Avenue || Gurnee || IL || 60031
-
Customer Experience Supervisor
3 months ago
Gurnee, United States Marshalls Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...
-
Customer Experience Team Lead
4 weeks ago
Gurnee, Illinois, United States Marshalls Full timeCustomer Experience Supervisor at MarshallsAs a Customer Experience Supervisor at Marshalls, you will be responsible for creating a positive internal and external customer experience. This includes training and coaching Associates on personalizing the customer experience while promoting loyalty programs.Key responsibilities include:Assigning registers and...
-
Sales Associate
4 weeks ago
Gurnee, Illinois, United States Famous Footwear Full timeFamous Footwear Retail OpportunityWe are seeking a motivated and customer-focused Sales Associate to join our team at Famous Footwear. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a strong knowledge of products, and driving sales.Key Responsibilities:Greet customers warmly and create a welcoming...
-
Sales Associate
3 weeks ago
Gurnee, Illinois, United States Lovesac Full timeJob DetailsJob Location: Gurnee, ILPosition Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 HourlyTravel Percentage: NegligibleJob Shift: AnyJob Category: SalesAbout LovesacWe are a diverse team who exemplify the following values: Top Ambition, Willing to sweep floors, Grit. We are committed to working and succeeding by incorporating our...
-
Food and Beverage Department Supervisor
6 months ago
Gurnee, United States Round1 Full time $20 - $21Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan...
-
Front End Supervisor
6 months ago
Gurnee, United States Restaurant Depot Full timeFront End Supervisor FULL-TIME $15.50/hr Essential functions: • Supervising, training and evaluating cashiers, front-end loaders, checkers and U-boat retrieval. • Ensuring friendly, efficient and professional customer service. • Ensuring compliance with established sales and security policies and procedures. • Investigating and resolving customer...
-
Arcade Supervisor
6 months ago
Gurnee, United States Round1 Full time $20 - $21Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement Department. The...
-
Housekeeping Supervisor
4 months ago
Gurnee, United States Great Wolf Lodge Full timeJob DescriptionPay: $0 per hour At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and...
-
Technical Facilities Supervisor
4 weeks ago
Gurnee, Illinois, United States Round1 Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Facilities Supervisor to join our team at Round1. As a key member of our facilities team, you will be responsible for the maintenance and repair of our bowling and amusement equipment, as well as ensuring the overall cleanliness and safety of our facilities.Key ResponsibilitiesPerform...
-
Customer Service Lead
1 month ago
Gurnee, Illinois, United States Burlington Full timeAs a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service. You will work closely with the Assistant Store Manager and Customer Service Supervisor to drive improvement of friendliness, speed of checkout, and customer feedback surveys....
-
Production Shift Supervisor
6 days ago
Gurnee, United States Roquette Full timeRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.Want to help us make a difference?Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.Each of our ingredients responds to unique and essential...
-
Backroom Supervisor
2 months ago
Gurnee, United States Marshalls Full timeAll 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...
-
Backroom Supervisor
4 weeks ago
Gurnee, Illinois, United States Marshalls Full timeJob SummaryWe are seeking a highly organized and detail-oriented Backroom Supervisor to join our team at Marshalls. As a key member of our store operations team, you will be responsible for ensuring the efficient processing and merchandising of inventory, while maintaining a clean and organized backroom area.Key Responsibilities:Execute receiving and...
-
Technical Facility Supervisor
6 months ago
Gurnee, United States Round1 Full time $20 - $22Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!The Facilities Supervisor assists the Facilities Manager in the maintenance of bowling/Spo-cha (where applicable) equipment and/or amusement arcade games. In addition, the...
-
Restaurant Supervisor
4 months ago
Gurnee, United States Great Wolf Lodge Full timeJob DescriptionPay: $20 per hour At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.Join...
-
Maintenance Supervisor
2 weeks ago
Gurnee, United States Weiman Products LLC Full timeMaintenance Supervisor - 2nd Shift Gurnee, IL Who We Are: PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright's, Stone Care International, Urnex, Five Star, and Micro-Scientific,...
-
Restaurant Supervisor
1 week ago
GURNEE, United States Great Wolf Lodge Full timePay: $20 per hourAt Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.Join our...
-
Retail & Attractions Supervisor
4 months ago
Gurnee, United States Great Wolf Lodge Full timeJob DescriptionPay: $19 per hourAt Great Wolf, the Retail and Attractions Supervisor brings joy to families through involvement in daily retail and attractions operations. This leadership role is critical in executing on business requirements, supporting the retail and attractions team, and interacting with guest and pack members to enhance their...
-
Plant Production Shift Supervisor
4 weeks ago
Gurnee, Illinois, United States Roquette Full timeJoin Roquette's Team as a Production Shift SupervisorAbout the Role:We are seeking a highly skilled Production Shift Supervisor to join our team at the Gurnee IL plant. As a key member of our production team, you will be responsible for the day-to-day running of the Production Department, ensuring all production and shipping requirements are met in a safe,...
-
Food Outlet Supervisor
1 week ago
GURNEE, United States Great Wolf Lodge Full timePay: $20 per hourAt Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize...