Engineer End User Computing

2 months ago

Miramar, United States Southern Glazer's Wine & Spirits Full time
What You Need To Know

 

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

 

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

 

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

 

The EUC Engineer is responsible for the development, design, and implementation of the enterprise mobile devices, desktop and laptop systems. Provide technical research for change, maintenance, and enhancement to existing technologies as well as implementation of new technologies and end user devices. Responsible for building System Images and creating application packages for iOS, macOS and Windows 11 systems. Strong experience in Mobile Device Management, Intune and System Center Configuration Manager administration, software packaging, and deployment. Collaborate with other engineering teams to ensure client strategy and architecture are effectively designed and integrated.  Experience with installation and administration of Microsoft Intune, including configuration, troubleshooting, access, and rights management. Audits and analyzes data to ensure processes are followed and standards are maintained. This individual will need to have skillsets related to Windows deskside systems and software along with configuration management and O365 operations. Knowledge of Azure and virtual resource management is beneficial.  This position will also provide L3 desktop support and be responsible for providing technical support for our customer base through our  Service Desk platform.

Specialized Skills and Technologies

 

  • Microsoft SCCM, Intune (Endpoint Management, MDM, MAM), Azure, AirWatch MDM, Active Directory, Jamf
  • Knowledge of Microsoft Enterprise Solutions, PowerShell, Power BI
  • MCP, MTA, MCSA certifications preferred
Primary Responsibilities

 

  • Define and document processes and standards for common image and security update deployment schedules
  • SCCM/Intune/Jamf administration, software packaging, and deployment
  • Microsoft Intune administration and deployment
  • Microsoft Azure AD and Virtual Machine management
  • macOS device management using Jamf
  • Qualify new hardware/software, build common image, coordinate package releases, endpoint protection
  • Analyze business requirements and design/document detailed, aggressive testing strategies that are in accordance with the Quality Assurance department's standards
  • Automate and enable maintenance and rote activities to drive efficiencies
  • Technical documentation skills
  • Analyst skills
  • Solid customer service skills
  • Ability to follow detailed instructions
  • Ability to troubleshoot and help solve problems
  • Technical knowledge and skills as required for the position 
Preferred Qualifications

 

  • 5 or more years of experience in Infrastructure engineering role as it relates to the hardware and software components that align to technologies supported at Southern Glazers 
  • Excellent verbal / written communication skills, strong attention to details
  • Ability to create, read, analyze, and interpret technical diagrams and written procedures 
  • Ability to arrange processes or data in order of patterns specific to policies, processes, or system requirements 
  • Ability to analyze and solve problems, think outside of the box and grasp technical concepts 
  • Ability to combine information or data to find relationships among seemingly unrelated events 
  • Provide accurate and timely updates to work tickets, incidents, and outages 
  • Coach others 
  • ITIL Foundation certified
Minimum Qualifications

 

  • Bachelor’s or Technical degree in related field or equivalent experience 
  • 5 or more years of work experience in an Infrastructure or technical function 
  • Experience in endpoint management: install, support, configure, evaluate, maintain, monitor, and analyze systems and software in both mobile and PC devices.
  • Experience with application upgrades, security patching, and platform updates 
  • Must possess good problem-solving skills 
  • Understanding of hardware and software dependencies 
  • The ability to translate business requirements to technical requirements  
  • Good verbal/written communication skills 
  • Strong attention to detail 
  • Strong team player who can work across multiple functional areas and disciplines 
  • Capability to understand SGWS’ application portfolio as well as how the different systems contribute to daily business
  • Familiarity with ITIL concepts
Agile Delivery Values

 

  • Openness – Team and stakeholders agree to be open about all work and challenges 
  • Commitment – Personally commit to achieving the goals of the team 
  • Respect – Respect your team members to be capable and independent 
  • Courage – You have courage to do the right thing and work on tough problems 
  • Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team 
Physical Demands

 

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement

 

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.  Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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