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Service Manager

4 months ago

Doylestown, United States The Thompson Organization Full time

We are looking for an experienced Service Manager to lead a team of automotive professionals. What does it mean to work for The Thompson Organization? It means acting on the highest level of empathy and professionalism with every customer and employee to anticipate and address needs before they arise. This is an excellent opportunity for the right candidate to demonstrate their knowledge and automotive experience.


  • Generate and continually strive to increase parts and labor sales
  • Maintain the highest level of Customer Satisfaction
  • Set individual and total shop production objectives
  • Assign technicians and other service personnel to appropriate work based on skills and efficiency
  • Ensure that proper service sales techniques are being used
  • Maintain a high level of shop cleanliness, equipment repairs, and general shop appearance, while ensuring a safe working condition
  • Schedule and maintain factory training as necessary to properly repair and service all the vehicles 

 

Working for Thompson means you're a part of the family. We have a unique culture where management knows your name and works with you to achieve your career goals. We offer competitive salaries, top-notch facilities that include toolboxes for our technicians, air-conditioned shops, free uniforms, Saturday team lunches and an extensive benefits package.

 

At Thompson, we care about your family because you are a part of ours. We organize events like Bring your Child to Work Day and Dorney Park day, where your family can also be involved with the Thompson experience. We also do an annual tree decorating contest, Denim Day, and sponsor Bucks County's largest 2-day arts festival that happens right here in Doylestown

 

Thompson employees could work anywhere but they choose to work here, and that's what makes the difference So, take a look and see if there's a position right for you to join our family. Experience the Thompson Difference for yourself

 

BENEFITS FOR FULL-TIME EMPLOYEES INCLUDE:

·        Blue Cross health plans with $0 deductibles, dental, vision and RX plans

·        Paid life insurance | Short and long-term disability | 401K plan with company match

·        Flexible spending accounts for medical and dependent care | Paid Employee Assistance Program

·        Paid vacation, personal days, and holidays

·        Employee and family discounts

 

The Thompson Organization is an equal opportunity employer and drug-free workplace.


REQUIREMENTS
  • Strong leadership skills
  • Excellent customer service skills
  • Ability to thrive in a fast-paced environment
  • Excellent written and verbal communication skills
  • Effective Team Building Problem Solving Skills
  • Performance Management
  • Operations Management
  • Strategic Thinking

Based in historic Doylestown, The Thompson Organization proudly serves Bucks County, the Greater Philadelphia Area and New Jersey. Since 1969, The Thompson Organization has been consistently committed to providing outstanding customer service from the moment you walk into our showroom, to fixing your vehicle in our service department. We are conveniently located at Routes 313 & 611 in Doylestown, and at Route 611 & the PA Turnpike in Willow Grove. Our dealerships include Thompson Toyota, Thompson BMW, Thompson Lexus Doylestown, and Thompson Lexus Willow Grove. We welcome you to experience The Thompson Difference.