Site Manager, Specialty Practices
1 month ago
ChristianaCare's Medical Group is looking to hire a Full Time Site Manager to support Dental, Oral & Maxillofacial Surgery, and Ophthalmology in Wilmington, DE.
As a site manager you would be supervising the Dental (1), Oral Surgery Resident Clinic, OMFS (2), and Ophthalmology (1) practices (4 clinics in total). You would be managing 22 caregivers in total (dental/OMFS/ophthalmology) and ensuring that the daily activities and workflows of the clinics and programs are being followed. The area has 5 procedure rooms, 19 exam rooms and supply chain efforts storing equipment, implants, etc. The practice also includes a call center that is utilized for patient scheduling, referrals, patient questions, urgent care questions, post procedural questions, and patient complaints.
The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.
Work Schedule
Mondays to Fridays: 8a - 5p
No weekends or holidays.
On-site position in Wilmington, DE
Key Responsibilities:
Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)
Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.
Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.
Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
Ensures that supply levels are maintained to support the activities of the clinic.
Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
Benefits & Incentives
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 week paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more
Position Qualifications
High School diploma required. Associates Degree preferred.
2 years of office practice experience required; supervisory experience preferred.
Workflow management experience and process improvement experience highly preferred.
Operational leadership experience preferred.
Why ChristianaCare
President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives in 2022 by Modern Healthcare
ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
Achieved Healthgrades America’s 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)
The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.
Are you interested in working at one of the top 100 hospitals in the nation? Consider joining ChristianaCare, the largest healthcare system in Delaware.
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