Site Manager, Wilmington Practices

1 month ago

Wilmington, United States ChristianaCare Full time

ChristianaCare's Medical Group is looking to hire a Full Time Site Manager to support our Wilmington Practices.

This team oriented, strategic people leader will have operational oversight of the Adult Medicine and Pediatrics and a diverse team of 20-30 direct reports. In addition, these practices are residency clinics.

The Site Manager will be responsible for supervising the ambulatory practices, support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. 

The leader will provide front-line direction and problem-solving, serves as the first accountable leader when expectations are not being met, and will provide assistance and support to the team to create an environment for caregivers to provide high quality care to their patients.

Work Schedule

  • Mondays to Fridays: 8a - 5p

  • One evening per week.

  • No weekends or holidays.

Key Responsibilities:

  • Completes Check-ins and Annual Performance Evaluations of assigned caregivers (MAs, OAs)

  • Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.

  • Monitors and coaches front desk caregivers (OAs) to ensure that standard operating procedures and workflows are being followed related to registration, phone management, scheduling, and copay collection activities.

  • Conducts daily charge and cash reconciliations in accordance with established policies and procedures.      

  • Ensures that supply levels are maintained to support the activities of the clinic.        

  • Monitors and coach’s non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.                  

  • Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.

Benefits & Incentives

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • Two retirement planning offerings, including 403(b) with company contributions.

  • Generous paid time off with annual roll-over and opportunities to cash out.

  • 12 week paid parental leave.

  • Tuition assistance

  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more

Position Qualifications

  • High School diploma required.  Associates Degree preferred.

  • 2 years of office practice experience required; supervisory experience preferred.

  • Workflow management experience and process improvement experience highly preferred.

  • Operational leadership experience preferred.

Why ChristianaCare

  • President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives in 2022 by Modern Healthcare

  • ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.

  • Achieved Healthgrades America’s 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)

  • The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

Are you interested in working at one of the top 100 hospitals in the nation? Consider joining ChristianaCare, the largest healthcare system in Delaware.

#LI-EH1

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