Call Center Representative

3 weeks ago

Hunt Valley, United States Ultimate Staffing Full time
Job Summary: We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.Responsibilities:Handle inbound and outbound calls in a professional and courteous mannerProvide information and assistance to customers regarding products, services, and policiesResolve customer complaints and issues efficiently and effectivelyDocument and update customer records in the system accuratelyFollow up on customer inquiries and ensure timely resolutionAchieve individual and team performance targets and goalsMaintain a high level of product and service knowledge to assist customers effectivelyAdhere to company policies, procedures, and guidelinesParticipate in training and development programs to improve performanceQualifications:High school diploma or equivalent (some college education preferred)Proven experience in a call center or customer service roleExcellent verbal and written communication skillsStrong problem-solving and multitasking abilitiesProficiency in using computer systems and software applicationsAbility to remain calm and professional under pressureStrong attention to detail and organizational skillsAbility to work flexible hours, including evenings and weekends, if requiredBilingual abilities (preferred but not required)Benefits:Competitive salary and performance-based incentivesComprehensive health, dental, and vision insurance plans401(k) with company matchPaid time off and holidaysOpportunities for career advancement and professional developmentFriendly and supportive work environmentDesired Skills and ExperienceJob Summary:We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.Responsibilities:Handle inbound and outbound calls in a professional and courteous mannerProvide information and assistance to customers regarding products, services, and policiesResolve customer complaints and issues efficiently and effectivelyDocument and update customer records in the system accuratelyFollow up on customer inquiries and ensure timely resolutionAchieve individual and team performance targets and goalsMaintain a high level of product and service knowledge to assist customers effectivelyAdhere to company policies, procedures, and guidelinesParticipate in training and development programs to improve performanceQualifications:High school diploma or equivalent (some college education preferred)Proven experience in a call center or customer service roleExcellent verbal and written communication skillsStrong problem-solving and multitasking abilitiesProficiency in using computer systems and software applicationsAbility to remain calm and professional under pressureStrong attention to detail and organizational skillsAbility to work flexible hours, including evenings and weekends, if requiredBilingual abilities (preferred but not required)Benefits:Competitive salary and performance-based incentivesComprehensive health, dental, and vision insurance plans401(k) with company matchPaid time off and holidaysOpportunities for career advancement and professional developmentFriendly and supportive work environmentAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

by Jobble

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