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Call Center Representative

2 months ago

Hunt Valley, United States Ultimate Staffing Full time

Responsibilities:

  • Handle inbound and outbound customer calls with professionalism and courtesy.
  • Provide accurate and complete information about [products/services] to customers.
  • Address customer inquiries, resolve issues, and provide appropriate solutions.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Follow established procedures for handling different types of customer inquiries.
  • Keep accurate records of interactions in the company's database.
  • Meet and exceed individual and team targets for call volume and quality.
  • Collaborate with other departments to escalate and resolve complex customer issues.
Desired Skills and Experience

Responsibilities:

Handle inbound and outbound customer calls with professionalism and courtesy.
Provide accurate and complete information about [products/services] to customers.
Address customer inquiries, resolve issues, and provide appropriate solutions.
Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
Follow established procedures for handling different types of customer inquiries.
Keep accurate records of interactions in the company's database.
Meet and exceed individual and team targets for call volume and quality.
Collaborate with other departments to escalate and resolve complex customer issues.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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