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Immediate Need for Call Center Representative $17/hr.

1 month ago

Hunt Valley, United States Ultimate Staffing Full time

Responsibilities:

  • Handle inbound and outbound customer calls with professionalism and courtesy.
  • Provide accurate and complete information about [products/services] to customers.
  • Address customer inquiries, resolve issues, and provide appropriate solutions.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Follow established procedures for handling different types of customer inquiries.
  • Keep accurate records of interactions in the company's database.
  • Meet and exceed individual and team targets for call volume and quality.
  • Collaborate with other departments to escalate and resolve complex customer issues.
Desired Skills and Experience

Job Title: Call Center Representative

Job Description:

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and outbound communications to provide exceptional service. You will address customer inquiries, resolve issues, process transactions, and deliver accurate information through phone, email, live chat, or other communication channels.

Responsibilities:

Answer incoming calls and respond to customer emails and chats in a timely and professional manner.
Provide accurate information about products and services.
Resolve customer complaints and issues with patience and efficiency.
Process orders, returns, and transactions.
Document customer interactions and maintain detailed records.
Meet performance targets and quality standards.
Stay updated on product knowledge and company policies.
Collaborate with team members and other departments to ensure customer satisfaction.
Requirements:

High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to handle a high volume of calls and emails.
Proficiency in using computer systems and CRM software.
Previous customer service or call center experience is a plus.
Ability to work in a fast-paced environment and manage stress effectively.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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