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Call Center Representative

1 month ago

Hunt Valley, United States Ultimate Staffing Full time

Job Summary: We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.

Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner
  • Provide information and assistance to customers regarding products, services, and policies
  • Resolve customer complaints and issues efficiently and effectively
  • Document and update customer records in the system accurately
  • Follow up on customer inquiries and ensure timely resolution
  • Achieve individual and team performance targets and goals
  • Maintain a high level of product and service knowledge to assist customers effectively
  • Adhere to company policies, procedures, and guidelines
  • Participate in training and development programs to improve performance

Qualifications:

  • High school diploma or equivalent (some college education preferred)
  • Proven experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities
  • Proficiency in using computer systems and software applications
  • Ability to remain calm and professional under pressure
  • Strong attention to detail and organizational skills
  • Ability to work flexible hours, including evenings and weekends, if required
  • Bilingual abilities (preferred but not required)

Benefits:

  • Competitive salary and performance-based incentives
  • Comprehensive health, dental, and vision insurance plans
  • 401(k) with company match
  • Paid time off and holidays
  • Opportunities for career advancement and professional development
  • Friendly and supportive work environment
Desired Skills and Experience

Job Summary:
We are looking for a motivated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide information, resolve issues, and ensure customer satisfaction.

Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner
Provide information and assistance to customers regarding products, services, and policies
Resolve customer complaints and issues efficiently and effectively
Document and update customer records in the system accurately
Follow up on customer inquiries and ensure timely resolution
Achieve individual and team performance targets and goals
Maintain a high level of product and service knowledge to assist customers effectively
Adhere to company policies, procedures, and guidelines
Participate in training and development programs to improve performance
Qualifications:

High school diploma or equivalent (some college education preferred)
Proven experience in a call center or customer service role
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficiency in using computer systems and software applications
Ability to remain calm and professional under pressure
Strong attention to detail and organizational skills
Ability to work flexible hours, including evenings and weekends, if required
Bilingual abilities (preferred but not required)
Benefits:

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance plans
401(k) with company match
Paid time off and holidays
Opportunities for career advancement and professional development
Friendly and supportive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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