Licensing Coordinator

2 weeks ago

Addison, United States PHP Agency Full time

About PHP Agency

Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison, Texas. With over 27,000 licensed agents nationally in 49 states and Puerto Rico, PHP’s agents have educated and served over 450,000 American families. PHP partners with leading insurance and annuity carriers and provides part-time or full-time opportunities to those seeking careers as life insurance agents. For more information, visit www.phpagency.com.

Job Summary

The successful candidate will be entrusted with the comprehensive oversight of daily and monthly operations within the entirety of the Licensing and Compliance (L&C) Department. This role involves a dynamic interplay of leadership reporting, staff recruitment, performance appraisal, and ensuring the accountability of all team members. The supervisor will be the linchpin ensuring that tasks assigned to the Licensing team are executed with efficiency, precision, and completeness, all within the agreed service level parameters.

Primary Responsibilities

  • Steer the daily and monthly operations of the L&C Department.

  • Provide leadership with insightful reports on operational metrics and close-out status.

  • Oversee staff recruitment, conduct reviews, and evaluate performance.

  • Monitor and manage employees’ attendance and punctuality.

  • Uphold a high level of accountability among all team members.

  • Keep a close eye on work volumes across various systems.

  • Foster collaboration with peers and team members to ensure seamless workflows.

  • Identify and eliminate operational inefficiencies and backlogs.

  • Recommend and assist in the implementation of process enhancements.

  • Conduct random quality audits of work and phone calls (if applicable).

  • Resolve complex issues and manage escalated situations and calls.

  • Prepare insightful daily, monthly, quarterly, annual reports to monitor productivity, accuracy, and trends.

  • Lead projects as assigned, ensuring successful completion.

Primary Skills & Qualifications:

  • 1-3 years of supervisory experience with proven leadership qualities and excellent interpersonal skills.

  • Prior experience in the life insurance industry is preferred.

  • Familiarity with NIPR and State Department of Insurance Websites is a plus.

  • Ability to troubleshoot, problem solve, and follow-up effectively.

  • Strong research, analytical skills, and proficiency with math.

  • Unwavering attention to detail and accuracy.

  • Proficiency in Microsoft Word and Excel.

  • Excellent time management skills.

  • Ability to work effectively with salespersons (new and experienced) and strong personalities.

  • Strong negotiation and persuasion skills.

  • Bilingual Required: Must be fluent in both English and Spanish.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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