On-Site CSR II

2 weeks ago

Winston Salem, United States Genuine Parts Company Full time

Summary

The On-Site Customer Service Representative II works as a key member of a three-shift team managing Maintenance, Repair, and Operations (MRO) customer owned inventory in a manufacturing company supply room, providing exemplary customer service to customer and contractor personnel. This position works 100% of the time at the customer location.

Responsibilities

  • You will fill requests for MRO/Indirect Materials in the customer supply room.
  • You will serve as a walk-up customer contact for filling material requests.
  • You will conduct, as necessary, any search to locate materials within the internal business system, using customer part numbers, manufacturer part numbers, or commodity type, etc. to identify needed items.
  • You will conduct cycle counts on all MRO/Indirect Material locations.
  • You will investigate discrepancies between physical inventory and system inventory levels, noting and reporting issues that cause system variance.
  • You will perform inventory adjustments, inter-facility and intra-company transfers, inventory counts. You will also receive, count, and verify incoming shipments.
  • You will maintain a safe, clean, and organized work area throughout the facility and common areas.
  • You will operate a forklift and/or pallet jack in maintaining inventory position, putting away or delivering material to the manufacturing floor.
  • You will promote the continuous improvement effort, not only including inventory areas but all operational areas.
  • You will adhere to all company SOP's, GMP's, procedures, and OSHA regulations, while also adhering to all customer contractor EHS requirements.
  • You will perform all other duties as assigned that are necessary, required, or directed by management.

Qualifications

The ideal candidate must have the following characteristics.

  • Upbeat, hard-working, flexible, desire to learn, positive attitude, forward thinking

The ideal candidate would have most or all the following characteristics.

  • Meticulous acute attention to detail with a demonstrated ability to discern small differences between material numbers, manufacturer part numbers, sizes, dimensions, measurements, etc.
  • Strong customer service background
  • Impeccable and professional communication skills with an emphasis on both electronic and face-to-face interactions
  • Multi-tasking, problem solving and time management skills
  • Strong computer skills including Microsoft Excel, Word, warehouse inventory software, and searching capabilities to find products on the internet. Experience and proficiency with SAP
  • Experience in Inventory Control operations
  • General demonstrated mechanical aptitude with an understanding of MRO material and general machine parts

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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