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On-Site CSR II

2 months ago

WinstonSalem, United States Genuine Parts Company Full time

Summary

The On-Site Customer Service Representative II works as a key member of a three-shift team managing Maintenance, Repair, and Operations (MRO) customer owned inventory in a manufacturing company supply room, providing exemplary customer service to customer and contractor personnel. This position works 100% of the time at the customer location.

Responsibilities

  • You will fill requests for MRO/Indirect Materials in the customer supply room.
  • You will serve as a walk-up customer contact for filling material requests.
  • You will conduct, as necessary, any search to locate materials within the internal business system, using customer part numbers, manufacturer part numbers, or commodity type, etc. to identify needed items.
  • You will conduct cycle counts on all MRO/Indirect Material locations.
  • You will investigate discrepancies between physical inventory and system inventory levels, noting and reporting issues that cause system variance.
  • You will perform inventory adjustments, inter-facility and intra-company transfers, inventory counts. You will also receive, count, and verify incoming shipments.
  • You will maintain a safe, clean, and organized work area throughout the facility and common areas.
  • You will operate a forklift and/or pallet jack in maintaining inventory position, putting away or delivering material to the manufacturing floor.
  • You will promote the continuous improvement effort, not only including inventory areas but all operational areas.
  • You will adhere to all company SOPs, GMPs, procedures, and OSHA regulations, while also adhering to all customer contractor EHS requirements.
  • You will perform all other duties as assigned that are necessary, required, or directed by management.

Qualifications

The ideal candidate must have the following characteristics.

  • Upbeat, hard-working, flexible, desire to learn, positive attitude, forward thinking

The ideal candidate would have most or all the following characteristics.

  • Meticulous acute attention to detail with a demonstrated ability to discern small differences between material numbers, manufacturer part numbers, sizes, dimensions, measurements, etc.
  • Strong customer service background
  • Impeccable and professional communication skills with an emphasis on both electronic and face-to-face interactions
  • Multi-tasking, problem solving and time management skills
  • Strong computer skills including Microsoft Excel, Word, warehouse inventory software, and searching capabilities to find products on the internet. Experience and proficiency with SAP
  • Experience in Inventory Control operations
  • General demonstrated mechanical aptitude with an understanding of MRO material and general machine parts

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