Customer Service Representative

2 weeks ago

GRAND RAPIDS, United States Alera Group Full time

 

Alera Group Midwest, formerly Lighthouse Insurance group is seeking a Customer Service Representative to join our Property & Casualty team.

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

 

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization

 

The Customer Service Representative (CSR) will be responsible for providing excellent customer service to our clients, handling inquiries, processing policy changes, and supporting the overall operations of our Personal Insurance department. The ideal candidate will have strong communication skills and a commitment to customer satisfaction.
commitment to customer satisfaction.

and a
commitment to customer satisfaction.


  • Respond to customer inquiries via phone, email, and in-person promptly and
  • Assist clients with policy changes, endorsements, renewals, and
  • Provide detailed information about P&C insurance products, coverage options, and policy terms.
  • Process new insurance applications and ensure accurate data entry into the
  • Assist with claims processing and follow-up to ensure timely resolution.
  • Maintain detailed and accurate client records and documentation.
  • Support the sales team by providing quotes and policy recommendations to potential clients.
  • Handle billing inquiries and assist clients with payment processing.
  • Stay up to date with industry regulations, company policies, and changes in insurance products.
  • Provide administrative support to the P&C insurance department as needed.
  • Performs other duties and projects as necessary.


  • Excellent listening, verbal and written communication skills.
  • Ability to build and maintain relationships.
  • Capable of using software and Microsoft Office Suite (Word, Excel, Outlook).
  • Demonstrated problem-solving skills and the ability to handle challenging situations with professionalism.
  • Ability to work independently and as part of a team.
  • Currently licensed or willing to obtain the required industry licensure.

COMPENSATION

  • Competitive hourly rate

LOCATION

  • West MI. area

 


We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

#LI-KB1

#LI-Hybrid

PandoLogic. Category:Insurance, Keywords:Property and Casualty Agent, Location:GRAND RAPIDS, MI-49503

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