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Contact Center Representative/Scheduler

4 months ago

Harker Heights, United States Seton Medical Center Harker Heights Full time
Overview Join our team as a day shift, full-time, Administration Contact Center Representative in Harker Heights, TX.Fulfilling your purpose begins here:People First, Always. Here's how we take care of our people:Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.Your team is bigger than your department:Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.Responsibilities Answer incoming calls and respond to patient's emailsAnswers phone with a smile using the preferred greeting for the location.Routes calls and faxes to the appropriate personnel. Accurately documents messages so calls can be returned promptly. Pull chart and supporting documents to be sent back with detailed message.Document all call information according to standard operating proceduresFollow up patient calls where necessarySchedules patients, confirms future appointments and communicates financial obligation for the upcoming appointment.Collects insurance information and performs eligibility checks including verifying the need for referrals/precertification.Manage and resolve patient complaints with leadership assistanceIdentify and escalate issue to supervisorsProvide product and service information to patientsQualifications Job Requirements:Previous job experience in delivering exceptional customer servicePreferred Job Requirements:High School Diploma or equivalent1 year medical office reception experiencePrevious similar office experience

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