Customer Service

4 weeks ago

Northbrook, United States Waterway Carwash Full time
Overview:

 

 

Waterway is now hiring Customer Service - Representatives at our Northbrook location As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part of a work culture that values you.

 

The Customer Service - Representative offers and sells car wash services, memberships, and items in the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job. The Customer Service - Associate will assist customers during their visit at the tunnel entrance/pay terminal, gas pumps, or in the store. Based on customer demand, the Customer Service Associate may rotate responsibilities, working inside or outside. If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job

 

Compensation: Average $19 per hour (base pay + sales bonuses)

 

Location: Waterway Carwash - Northbrook location - 2300 Waukeegan Rd. Northbrook IL, 60062

 

Why Waterway? Perks and Discounts

  • Flexible scheduling – Daytime, Evening, and Weekend shifts available.
  • Tuition Assistance Program – up to $4,000 a year
  • Free Car Washes and Gas Discounts.
  • Referral Bonus program.
  • Recognized as a Top Workplace multiple years running.
  • Advancement, Promotion, & Cross-Training Opportunities.
Qualifications:

Experience

  • 6 months work experience in customer service, retail, or sales strongly preferred

Additional Requirements

  • Current and valid drivers’ license;
  • Professional demeanor, behavior, and appearance in accordance with company policy;
  • Ability to perform all essential functions safely without endangering oneself or others;
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities:
  • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
    • Car Washes – identify customer needs and present complimentary solutions.
    • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
    • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
    • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
    • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Various other functions as identified and directed by management.
Physical Requirements:

Work Environment/Physical Demands

  • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
  • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
  • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
  • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
  • Cognitive – perform arithmetic calculations and operate data entry devices.
  • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement:

If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

  • Customer Service

    2 months ago

    Northbrook, United States Waterway Carwash Full time

    Overview:    Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service Representative

    2 weeks ago

    Northbrook, Ohio, United States Endurance Full time

    Customer Service Representative Job SummaryEndurance is looking for a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:• Handle high volumes...

  • Customer Service

    4 months ago

    Northbrook, United States Waterway Carwash Full time

    Overview: Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...

  • Customer Service Representative

    1 month ago

    Northbrook, Illinois, United States Domino's Pizza LLC Full time

    About the JobAre you looking for a flexible schedule that allows you to have a great work-life balance? Do you enjoy working with people and providing excellent customer service? Domino's Pizza LLC is seeking a Customer Service Representative to join our team!Key Responsibilities:Deliver pizzas and other menu items to customers in a timely and efficient...

  • Customer Service Representative

    4 months ago

    Northbrook, United States AlphaGraphics Full time

    BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life...

  • Customer Service Representative

    4 weeks ago

    Northbrook, Illinois, United States Waterway Carwash Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, selling car wash services and merchandise, and maintaining a safe and clean environment for our customers.Key...

  • Customer Service

    5 months ago

    Northbrook, United States Waterway Carwash Full time

    Overview:    Waterway is now hiring Customer Service - Representatives at our Northbrook location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a...

  • Customer Service Representative

    3 months ago

    Northbrook, United States Endurance Full time

    Customer Service Representative Job Summary Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Endurance is looking for Remote Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Service Representative, you will...

  • Customer Service Representative

    4 weeks ago

    Northbrook, Illinois, United States College of American Pathologists Full time

    The College of American Pathologists is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for resolving customer financial inquiries related to billing, payments, refunds, and document requests.Key responsibilities include:Providing quality customer support...

  • Customer Service Representative

    3 days ago

    Northbrook, United States Northbrook Park District Full time

    Job DetailsJob Location Techny Prairie Activity Center - TPAC - Northbrook, IL Position Type Part Time Education Level None Travel Percentage None Job Category Customer Service/Administrative Description Join our amazing team as a Customer Service Representative. Responsibilities consist of working at the front desk or the fitness desk. Providing customer...

  • Customer Service Representative

    2 weeks ago

    Northbrook, United States Northbrook Park District Full time

    Job DetailsJob Location Techny Prairie Activity Center - TPAC - Northbrook, IL Position Type Part Time Education Level None Travel Percentage None Job Category Customer Service/Administrative Description Join our amazing team as a Customer Service Representative. Responsibilities consist of working at the front desk or the fitness desk. Providing customer...

  • Retail Customer Service Associate

    2 months ago

    Northbrook, United States FedEx Full time

    FedEx - JobID: PDX_FEC_2B5F30D0-3CC7-4C9E-AD5E-B464945D97D5_241053 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Rep. 1

    5 months ago

    Northbrook, United States Wintrust Financial Corporation Full time

    As one of the largest premium finance companies in the country, FIRST Insurance Funding provides full premium finance services, plus additional services built specifically for agencies. We pride ourselves on the variety of incentive programs, services, and technology we offer. This not only helps grow the agents, brokers, and companies we partner with, but...

  • Customer Service Ambassador

    4 weeks ago

    Northbrook, Illinois, United States Savers | Value Village Full time

    We are seeking a Customer Service Ambassador to join our team in Northbrook, IL. As a Customer Service Ambassador, you will play a critical role in providing exceptional service to our donors and ensuring the smooth operation of our site.

  • Customer Service Representative and Administrative Assistant

    3 days ago

    Northbrook, Illinois, United States Stepan Full time

    About Stepan CompanyStepan Company is a leading global manufacturer of specialty and intermediate chemicals, serving a diverse range of industries for over 90 years. With a strong record of growth and a commitment to innovation, Stepan offers a dynamic work environment and exciting career opportunities.About the RoleWe are seeking a highly organized and...

  • GreenDrop Customer Service Attendant

    4 weeks ago

    Northbrook, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: GreenDrop Attendant Who we are:  GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes...

  • Customer Care Agent

    1 week ago

    Northbrook, United States Above Lending Full time

    Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more...

  • Senior Director, Customer Care

    2 weeks ago

    Northbrook, United States Crate & Barrel Holdings, Inc. Full time

    We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn Customer Care, Director, Customer Experience, Senior, Customer Service, Project Management, Retail

  • Sales and Service Expert

    4 weeks ago

    Northbrook, Illinois, United States Recreational Equipment Inc Full time

    Key Responsibilities:Assist customers with questions about products and memberships.Maintain visual standards with store management and merchandising.Engage in REI Sales & Service Training and promote REI goods and services.About the Role:This role is ideal for individuals who enjoy working in a fast-paced retail environment and are passionate about...

  • Custodial Services Associate

    3 weeks ago

    Northbrook, Illinois, United States Buffalo Wild Wings Full time

    Buffalo Wild Wings is seeking a highly motivated and detail-oriented Custodial Services Associate to join their team. As a key member of the facilities team, you will play a vital role in maintaining the cleanliness and organization of our sports bar and restaurant.Salary: Estimated $35,000 - $45,000 per year, depending on experience.Job DescriptionAs a...