Current jobs related to Patient Access Specialist - Normal - Springfield Clinic

  • Patient Access Coordinator

    2 weeks ago

    Normal, Illinois, United States Springfield Clinic Full time

    Job Title: Patient Access SpecialistAt Springfield Clinic, we are seeking a highly skilled and compassionate Patient Access Specialist to join our team. As a key member of our front desk team, you will play a vital role in providing exceptional patient experience and ensuring seamless communication between patients, families, and our clinical teams.Key...

  • Patient Access Specialist

    5 months ago

    Normal, United States Springfield Clinic Full time

    Job Code: PASPEC Job Title: Patient Access Specialist The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...

  • Patient Access Representative

    3 weeks ago

    Normal, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Carle Health. As a Patient Access Representative, you will be responsible for ensuring a smooth and efficient registration process for patients arriving at our emergency room. Your primary focus will be on obtaining accurate and complete...

  • Patient Access Representative

    2 months ago

    Normal, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Carle Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration and check-in process for patients.Key ResponsibilitiesRegistration and Check-in: Accurately and efficiently complete registration for new and existing...

  • Patient Access Representative

    2 weeks ago

    Normal, Illinois, United States Carle Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Carle Health. As a key member of our patient access team, you will be responsible for ensuring a seamless and efficient registration process for our patients.Key ResponsibilitiesAccurately and efficiently complete patient registration for new and...

  • Patient Access Specialist

    2 months ago

    Normal, IL, United States Springfield Clinic Full time

    Job Code: PASPECJob Title: Patient Access SpecialistThe Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also...

  • Speech Language Pathologist

    4 days ago

    Normal, Illinois, United States Lifelong Access Full time

    Lifelong Access is seeking a Speech Language Pathologist to join our team of early intervention specialists. As a Speech Language Pathologist, you will work with children from birth to age 18 to complete assessments, develop and implement treatment plans, and provide speech and language services.The ideal candidate will have a Master's degree in Speech...

  • Pediatric Physical Therapist

    4 days ago

    Normal, Illinois, United States Lifelong Access Full time

    Lifelong Access Pediatric Physical Therapist Job DescriptionWe are seeking a highly skilled Pediatric Physical Therapist to join our team of early intervention specialists at Lifelong Access. As a Pediatric Physical Therapist, you will provide gross motor evaluations and treatment for children ages birth to 18 years old.Key Responsibilities:Administer...

  • Speech Language Pathologist

    4 days ago

    Normal, Illinois, United States Lifelong Access Full time

    Lifelong Access is seeking a skilled Speech Language Pathologist to join our team of early intervention specialists. In this role, you will work with children from birth to age 18 to complete assessments, develop and implement treatment plans, and provide speech and language services.As a Speech Language Pathologist at Lifelong Access, you will be part of a...

  • Speech Language Pathologist

    4 days ago

    Normal, Illinois, United States Lifelong Access Full time

    Job Summary:Lifelong Access is seeking a Speech Language Pathologist to join our team of early intervention specialists. As a Speech Language Pathologist, you will work with children from birth to age 18 to complete assessments, develop and implement treatment plans, and provide speech and language services.Key Responsibilities: Conduct initial and ongoing...

  • Speech Language Pathologist

    3 days ago

    Normal, Illinois, United States Lifelong Access Full time

    Lifelong Access is a mission-driven organization dedicated to connecting families and individuals with developmental disabilities to their community through a lifetime of meaningful supports. Our continuum of services and supports includes residential, vocational development, employment, high school transition, mental health services, and therapeutic...

  • Test Proctor, Student Access Specialist

    2 weeks ago

    Normal, Illinois, United States Heartland Community College Full time

    Job SummaryWe are seeking a part-time Test Proctor and Accommodation Support Specialist to join our Student Access and Accommodation Services team at Heartland Community College. The successful candidate will serve as a test proctor, reader, and/or scribe for students with individual accommodations, coordinate test procurement and distribution, and maintain...

  • Patient Access Rep ED 1

    3 months ago

    Normal, United States Carle Health Full time

    Position Summary: Responsible for the check-in and registration of all emergency room patients. Responsible for obtaining registration information, insurance information and verification, and authorizations from new and established patients. Responsible for screening, scheduling and directing patients to appropriate providers and services. Conveys a...

  • Direct Support Professional, Weekends Only

    2 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    Job OverviewLifelong Access is a leading provider of community-based services for individuals with developmental disabilities. We are seeking a dedicated and compassionate Direct Support Professional to join our team as a weekend support specialist.Key Responsibilities:Provide personalized support and care to individuals with intellectual and developmental...

  • Speech Language Pathologist

    2 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    Speech Language Pathologist Opportunity at Lifelong AccessLifelong Access is a mission-driven organization dedicated to connecting families and individuals with developmental disabilities to their community through a lifetime of meaningful supports.We are seeking a skilled Speech Language Pathologist to join our team of early intervention specialists,...

  • Speech Language Pathologist

    1 month ago

    Normal, United States Lifelong Access Full time

    Lifelong Access's mission is to connect families and people with developmental disabilities to their community through a lifetime of meaningful supports. Lifelong Access provides a continuum of services and supports for families, children and adults throughout their lifetime including residential, vocational development, employment, high school transition,...

  • Speech Language Pathologist

    2 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    Speech Language Pathologist Job DescriptionLifelong Access is a leading provider of services and supports for individuals with developmental disabilities. We are seeking a highly skilled Speech Language Pathologist to join our team of early intervention specialists.Job SummaryThe Speech Language Pathologist will work with children from birth to age 18 to...

  • Dialysis Patient Care Specialist

    1 month ago

    Normal, Illinois, United States FRESENIUS MEDICAL CENTER Full time

    Job SummaryFresenius Medical Care North America is seeking a highly skilled Dialysis Patient Care Technician to join our team. As a Dialysis Patient Care Technician, you will play a vital role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesAssist in the setup and operation of...

  • Mental Health Specialist

    2 weeks ago

    Normal, Illinois, United States Lifelong Access Full time

    About Lifelong AccessLifelong Access is a leading provider of community-based services and supports for individuals with developmental disabilities. Our mission is to empower individuals and families to live fulfilling lives, and we're seeking a dedicated Mental Health Professional to join our team.Job SummaryWe're looking for a skilled Mental Health...

  • Speech Language Pathologist

    1 month ago

    Normal, Illinois, United States Lifelong Access Full time

    Speech Language Pathologist Job DescriptionLifelong Access is a leading provider of services and supports for individuals with developmental disabilities. We are seeking a highly skilled Speech Language Pathologist to join our team of early intervention specialists.Key Responsibilities:Conduct assessments and develop treatment plans for children from birth...

Patient Access Specialist

2 months ago

Normal, United States Springfield Clinic Full time
Job Code: PASPEC

Job Title: Patient Access Specialist

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities

Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
Refers guests with questions regarding financial liability to appropriate resource(s).
Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
Document guest requests to the Care Team through EHR.
Work appropriate system reports for assigned provider/provider group.
Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
Adhere to patient service standards.
Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
Complete front desk and/or call center duties with a welcoming spirit and efficiency.
Adhere to appropriate workflow processes.
Collaborate with team members to deliver an exceptional guest experience.
Demonstrate an attention to detail.
Cultivate a learning/teaching environment with team members.
Support other departments as needed.
Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.

Education/Experience

Minimum Education Required: High School graduate, or GED
Comfortable with technology.
Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
Preferred: Minimum one (1) year medical office experience

Knowledge, Skills and Abilities

Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
Demonstrate a positive and professional attitude and dress at all times.
Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
Excellent attendance.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1