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Customer Care Expert

4 months ago

Salt Lake City, United States Cielo Asurion Full time
Field Tech Sales Expert (Part Time) Location: Salt Lake City, UT $22.50/hour base pay + mileage reimbursement + phone stipend + uncapped sales commission once in a production Here at Asurion, we go beyond providing great service to our customers - we create an environment where our employees can grow and thrive. With our training, continued education, and wellbeing resources, you'll have what you need to excel in this role. (This position is also known as an In-Home Expert in the field.) We take care of you (benefits/perks): Base pay is guaranteed and paid bi-weekly. Based on your sales performance, you'll get extra money Mileage reimbursement is paid weekly based on IRS guidelines $35/month phone stipend 3-4 weeks of paid training where your success is our top priority We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills Generous medical, dental and vision benefits program after 30 days of employment 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities Visit Asurion Benefits Central: to explore our perks, including Part-Time and Full-time medical, dental and vision benefits Part Time Schedule: o Ability to work 5 days/week - Hours between 4:05pm to 9:00 pm Full Time Schedule: o Ability to work 8-hour shift, 5 days/week - Hours between 12:05pm - 9:00 pm o *California: Ability to work 8-hour shift, 5 days/week - Hours between 9:00 am - 9:00 pm Here's what you'll bring to the team: Strong willingness to learn tech and sales or prior sales and/or tech experience in any industry A valid driver's license and satisfactory driving record with at least 1 year of driving experience Personal vehicle (excluding motorcycles) for transportation use to/from customer visits. Service appointments are located in neighborhoods and cities surrounding inventory warehouse(s), maximum expected travel distance is 120 miles one way. Use of personal cellphone (no older than 3 models to the most recent model) - to keep you in the know, while on the job Comfort working around dogs, cats and other pets that may be present in customer homes Comfort working during evening hours What you'll do as a Field Tech Sales Expert: Building relationships and selling upgraded solutions is what our Experts do best. Provide superior service and products to deliver each customer with the best experience they can get with their technology Provide in-person device setup and technical support for customers' smartphones, tablets, and other consumer electronics Meet with customers face to face at their homes Always upsell Asurion smart home and other products Achieve sales and service goals and grow as a result of feedback and coaching Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Travel daily to and from the job site and several customer locations, possibly in heavy traffic and bad weather Health and safety measures: Click to see our day in the life video. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). #

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