Route Operations Manager

3 weeks ago

Fairmont, United States Waste Management Full time

Why Join WM?

Stability. Great Pay / Benefits. Growth Opportunities. People-First Culture.

About the Route Manager Role
As a Route Manager, you'll be responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of approximately 10 drivers. You'll establish and maintain positive relationships with all frontline employees - spending the majority of the day in the field with your team.



Essential Duties and Responsibilities

Onboarding

  • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
  • Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Developing

  • Provide timely and consistent touchpoints with frontline employees.
  • Regular review of best practices to enhance daily performance
  • Focus on understanding and progress of frontline employee career goals

Coaching

  • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
  • Actively practice and seek feedback on coaching conversations.

Mentoring

  • Lead by example to ensure safety practices are paramount with each employee and
  • Teaching and developing an understanding of the WM Way

Performance Management

  • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
  • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
  • Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
  • Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

What does it take to be a Route Manager (RM) at WM?
The requirements listed below are representative of the qualifications necessary to perform the job.

  • Education: Associates Degree (accredited) or High School Diploma (accredited) and two (2) years of relevant work experience.
  • Experience: No experience or successful completion of the WM Route Manager Trainee program required
  • Knowledge of route analysis and logistics
  • Valid driver’s license

Work Environment
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

About our Benefits
At WM, each eligible salaried employee receives a competitive total compensation package including:

  • Industry leading health insurance
  • Unlimited PTO
  • 401(K) + company match
  • Life Insurance
  • Employee Stock Purchase Program
  • Employee Discount Programs


If this sounds like the opportunity that you have been looking for, please click "Apply."


As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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