Restaurant Operations Manager

4 days ago


Fairmont, West Virginia, United States Muriale's Italian Restaurant Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Muriale's Italian Restaurant. As a key member of our management team, you will be responsible for assisting the General Manager in the effective management and execution of restaurant operations, including planning, scheduling, inventory management, and compliance with alcohol service policies.

Key Responsibilities
  • Assist in the management of restaurant staff, including recruiting, hiring, and training qualified servers, bartenders, and stewards.
  • Develop and implement systems to control product, labor, and discretionary expenses to maximize profit.
  • Create and maintain initiatives and projects to drive sales and guest satisfaction.
  • Assist with event sales, booking, coordination, and execution.
  • Handle customer complaints and actively solicit and act upon guest and employee feedback.
  • Investigate, clarify, and resolve guest and employee concerns/complaints.
  • Promote and maintain safety, sanitation, and cleanliness standards.
  • Provide outstanding service on a consistent basis.
  • Oversee the servicing of all wine, beer, and liquor service.
Requirements
  • High school diploma or equivalent.
  • Minimum of 5 years of experience in a hospitality or food service industry environment.
  • At least a working level of knowledge in Microsoft Word, Microsoft Excel, and the Internet.
  • Ability to multi-task and prioritize.
  • Ability to work independently, while also being a strong team player.
  • Strong organizational, process-oriented, time management, and logical thinking skills.
  • Strong judgment and analytical skills.
  • Detail-oriented.
  • Excellent written and verbal communication skills.
Working Conditions

This position requires working in a fast-paced restaurant environment with minimal supervision. Must be physically able to perform the essential functions of this role with or without reasonable accommodations.



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