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Front Desk Agent

3 months ago

Highlands, United States Columbus Hospitality Full time
The Park on Main Hotel in beautiful Highlands, NC is seeking a Full-time Front Desk Agent to provide personalized, courteous, and prompt service to ensure a pleasant stay for the guests while following all standard operating procedures.Primary Responsibilities:Efficient and timely execution of the shift checklists.Set up and tear down of continental breakfast.Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.Follows proper billing and cash handling procedures.Displays high level competency in the property management systems.Interacts with guests in a manner that is professional, ethical, and customer service driven.Follows the proper work environment procedures regarding harassment, grievances, and substance abuse as outlined in the Columbus Hospitality handbook.Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.Interacts with guests in a manner that is professional, ethical, and customer service driven.Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.Answer all phones in a professional and courteous manner.Any other task deemed necessary by the management team.Our attractive compensation package starts $16.00 hourly wage, medical, dental, vision, life, 401k with match, and moreRequired Skills Qualified candidates should be professional in appearance.Possess above average communication skills.Have a strong work ethic.Exceptional customer service skills.Required Experience Customer service experience required.The Park on Main Hotel is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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