Level 2 Technician

2 weeks ago

New York, United States eXcell Full time

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. 

We have a brand new opportunity for a Level 2 Technician to join our client’s team onsite in New York, NY. This is a contract position slated to go 2+ years.
 
Duties and Responsibilities:

  • Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues

  • Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers

  • Diagnose mechanical, hardware, software, and systems failures, using established procedures

  • Perform service, repair and / or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired / wireless networking

  • Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)

  • May also resolve higher level support to servers, and / or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks

  • Serve the client in a consultative capacity, evaluating client needs and providing the technical documentation and / or reporting to achieve a result

  • Serve as an escalation point of contact for all Desktop Support Technicians and / or the client

  • Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.)

  • Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues

  • Communicates with customers at all levels of technical and non-technical skill sets

  • Follow-up with end users to provide status updates as per service level guidelines (SLA's)

  • Follow all standard operating procedures (SOP) through the effective use of knowledge management

  • Collaborates with people across the organization

 
Skills and Qualifications:

  • Bachelor's degree preferred or minimum 4+ years of experience in related field

  • Recent experience supporting a Windows environment required

  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

  • Working knowledge of the Microsoft Office application suite including MS Outlook

  • Desktop and / or Infrastructure support experience

  • Must have excellent communication and troubleshooting ability

  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

  • Demonstrated capability to achieve results in a fast-paced, client driven environment

  • Strong desire and enthusiasm to serve customers


Preferred Skills:

  • Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+

  • ServiceNow ticketing experience

 
 
 
$35.00 - $38.00 per hour
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
 
#INDEXL

  • Level 2 Technician

    3 weeks ago

    New York, United States eXcell Full time

    At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We have a brand new opportunity for a Level 2 Technician to join our client’s team onsite in New York, NY. This is a contract position slated to go 2+ years. Duties and Responsibilities: Responsible for providing...

  • Level 2 developer

    1 week ago

    New York, United States CyberTec Full time

    Mandatory Qualifications: 1. Level II- Between four (4) and seven (7) years of experience as a Developer 2. More than four (4) Years' experience in software development of enterprise-level applications using J2EE, JMS, Web Services and ORM such JPA/Hibernate. 3. More than four (4) years' experience in developing applications using Spring API & frameworks...

  • Clinical Laboratory Technician Level 2

    7 days ago

    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000...

  • Level 2 Specialist

    5 days ago

    New York, United States IT Allianz Inc Full time

    Job DescriptionJob DescriptionLevel 2 Specialist (UI/UX) (4-7 years)HYBRID in Albany, NYDuration: 12+ Months, located in Albany, NY (50% On-Site Requirement Relocation Required).BE SO KIND AS TO ASK CONSULTANTS TO COMPLETE THE FORM ATTACHED ( I SENT SAMPLES HOW IT SHOULD BE COMPLETED)Roles & ResponsibilitiesManaging a team of junior designersConsulting with...

  • Level 2 Specialist

    6 days ago

    New York, United States IT Allianz Inc Full time

    Job DescriptionJob DescriptionLevel 2 Specialist (UI/UX) (4-7 years)HYBRID in Albany, NYDuration: 12+ Months, located in Albany, NY (50% On-Site Requirement Relocation Required).BE SO KIND AS TO ASK CONSULTANTS TO COMPLETE THE FORM ATTACHED ( I SENT SAMPLES HOW IT SHOULD BE COMPLETED)Roles & ResponsibilitiesManaging a team of junior designersConsulting with...

  • Dietitian - Level 2

    8 hours ago

    New York, United States NYC Health + Hospitals Full time

    **About NYC Health + Hospitals**: NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000...

  • Senior Environmental Specialist Level 2

    7 days ago

    New York, United States MTA Full time

    Senior Environmental Specialist Level 2 Job ID: 4769 Business Unit: MTA Construction & Development Location: New York, NY, United States Regular/Temporary: Regular Department: Delivery Services Office Date Posted: Apr 25, 2024 Description This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30...

  • Senior Environmental Specialist Level 2

    1 week ago

    New York, United States MTA, Inc. Full time

    Senior Environmental Specialist Level 2 Job ID: 4769 Business Unit: MTA Construction & Development Location: New York, NY, United States Regular/Temporary: Regular Department: Delivery Services Office Date Posted: Apr 25, 2024 Description This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30...

  • Project Controls Analyst Level 2

    3 weeks ago

    New York, United States Metropolitan Transportation Authority Full time

    Description Position at MTA Construction & Development This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Project Controls Analyst Level 2 AGENCY: Construction & Development DEPT/DIV: Delivery/Delivery Services Office REPORTS TO: Manager, Project...

  • Engineering Manager Level 2

    3 weeks ago

    New York, United States Metropolitan Transportation Authority Full time

    Description Position at MTA Construction & Development This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Engineering Manager (Level 2) (Civil) AGENCY: Construction & Development DEPT/DIV: Delivery/MNR REPORTS TO: Director Project Controls WORK...

  • Senior Environmental Specialist Level 2

    4 days ago

    New York, United States Metropolitan Transportation Authority Full time

    Position at MTA Construction & Development This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Senior Environmental Specialist Level 2 AGENCY: Construction & Development DEPT/DIV: Delivery/Delivery Services Office REPORTS TO: Senior...

  • Customs and Border Protection Technician

    3 weeks ago

    New York, United States U.S. Customs and Border Protection Full time

    Customs and Border Protection Technician (CBP Technician) Become a Customs and Border Protection Technician (CBP Technician) with the Office of Field Operations at U.S. Customs and Border Protection (CBP). Apply your expertise in office administration by performing work to support CBP Officers, Agricultural Specialists, and other CBP Specialists and...

  • Senior Environmental Specialist Level 2

    2 weeks ago

    New York, United States Metropolitan Transportation Authority Full time

    Description Position at MTA Construction & Development This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. JOB TITLE: Senior Environmental Specialist Level 2 AGENCY: Construction & Development DEPT/DIV: Delivery/Delivery Services Office REPORTS TO: Senior...

  • Ultrasound Technologist Level 2- Pediatric Echocardiography

    2 weeks ago

    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...

  • Executive Assistant Level 2

    2 weeks ago

    New York, United States JobRialto Full time

    Description: Successful candidate will have 7 years experience in an administrative support or similar role. Prior experience supporting director or other high level executives is required. Supports executives and administrative staff in general office duties and defers all significant decision making to management. Requires a high level of professionalism...

  • IT Technician

    1 week ago

    New York, United States Devx Staffing Full time

    Overview:We are seeking a dedicated Level 2 IT Technician to join our team, focusing on both the preparation and installation of phone systems and other IT solutions. In this role you will be programming hardware devices, install them on-site, provide technical support, and ensure existing and new systems function properly.Requirements:3+ years of IT...

  • IT Technician

    1 week ago

    New York, United States Devx Staffing Full time

    Job DescriptionJob DescriptionOverview:We are seeking a dedicated Level 2 IT Technician to join our team, focusing on both the preparation and installation of phone systems and other IT solutions. In this role you will be programming hardware devices, install them on-site, provide technical support, and ensure existing and new systems function...

  • Level 1 IT Help Desk Technician

    2 days ago

    New York, United States TeamLogic IT of Colorado Springs Full time

    Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As a Level 1 Help Desk Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others. About TeamLogic IT TeamLogic...

  • Clinical Business Analyst Level 2

    2 weeks ago

    New York, United States NYC Health Hospitals Full time

    NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000...

  • Nuclear Medicine Technologist

    2 weeks ago

    New York, United States NYC Health Hospitals Full time

    Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation...