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Customer Service Agent

4 months ago

Burlingame, United States Sfo Full time
Overview:As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.Responsibilities:Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.Must be able to announce both incoming and outbound flights.Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.Able to stand and work in one location for up to four hours at a time.You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.Work independently without direct supervision.How to apply: Visit GAT Airline Ground Support (wearegat.net)Qualifications:Must be at least 18 years of ageMust have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.Ability to read, speak, and understand the English language.Ability to stand for long periods of timeMust possess good communication skills and a friendly, outgoing personality in person and via telephone.Possess entry-level computer skillsOccasionally lift bags or items weighing between 50 and 70 poundsPass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal lawMust be able to work nights, weekends, and holidays.Click here to view a list of available resources for SFO EmployeesNeed help with your interview or resume?Attend one or all the Job Search Workshops offered by NOVA Works at the Business and Career Center.Sessions are scheduled from 11:00 a.m. to 12:00 p.m. Parking validation available. Bring your parking ticket with you.Jun 27th - Job Search Overview / Creating a Resume that Gets ResultsWalk-ins welcomed but highly advised to register. Click here to register

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