Customer Service Representative

2 months ago


Burlingame, California, United States Q Analysts Full time

Job Title: Customer Service Associate

**About the Role**

Q Analysts, a Qualitest Company, is seeking a highly skilled Customer Service Associate to support Ground Truth Data Collection initiatives. As a key member of our team, you will be responsible for performing data collection directly at participant homes and offices in the Burlingame Area, utilizing sophisticated prototype equipment and ensuring quality control protocols are strictly adhered to.

**Key Responsibilities**

* Perform data collection protocols as trained, using client-provided proprietary equipment in real participant home environments and commercial office spaces
* Prepare and maintain assigned equipment, ensuring the security of proprietary devices
* Prepare participants for capture, including intake, NDAs, scripting, and answering questions
* Maintain capture environment and implement lighting and staging changes
* Respond swiftly to project updates and changes
* Provide feedback to operations lead on project improvements
* Perform data uploads and quality control checks
* Assist with participant outreach and scheduling

**Requirements**

* Experience in a related role, such as customer service or data collection
* Comfortable using MacBook Pro and iPhone
* Experience with Microsoft Office 365 and its components (SharePoint, Outlook, Excel, Google Sheets)
* College degree preferred and 2+ years working in a team environment

**Additional Information**

* This role requires reliable personal transportation, with mileage reimbursement
* Flexibility is required, with three shifts available: day, evening, and night (night shift will end no later than 2 am)

**Join Our Team**

At Q Analysts, we are committed to delivering industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps, and experiences. We provide Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML). If you are a motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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