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Call Center Representative

3 months ago

Dallas, United States Elle Seller Full time
The Call Center Representative will be responsible for managing inbound and outbound customer calls, addressing customer inquiries, providing information about products and services, and resolving complaints. This role requires excellent communication skills, a customer-centric approach, and the ability to handle a high volume of calls efficiently.ResponsibilitiesAnswer inbound customer calls and provide assistance or information as needed.Make outbound calls to potential customers to generate leads and promote services.Resolve customer complaints and issues promptly and professionally.Document all customer interactions accurately in the companys database.Maintain up-to-date knowledge of products, services, and promotions.Meet or exceed performance metrics related to call handling, customer satisfaction, and sales conversions.RequirementsHigh school diploma or equivalent; college degree preferred.Previous experience in a call center or customer service role.Strong verbal and written communication skills.Ability to multi-task and manage time effectively.Proficiency in computer systems and basic software applications.Benefits:Competitive salary with performance-based incentives.Health, dental, and vision insurance.Paid time off and holidays.Opportunities for career advancement and professional development.Retirement savings plan with company match.Salary$850 - $1100 /weekJob TypeFull-time

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