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Customer Service

4 months ago

Maywood, United States Hobby Lobby Full time
**Job Title:** Customer Service Representative**Overview:**Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.**Key Responsibilities:**- **Customer Interaction:**- Greet and welcome customers warmly as they enter the store.- Assist customers in locating products and provide information about the stores offerings.- Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.- **Sales and Transactions:**- Process sales transactions accurately and efficiently using the stores point-of-sale system.- Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.- Assist customers with returns, exchanges, and refunds according to store policies.- **Product Knowledge:**- Stay informed about current sales, promotions, and store events.- Provide product recommendations based on customer needs and preferences.- Maintain a thorough understanding of store products and inventory to assist customers effectively.- **Store Maintenance:**- Ensure the store is clean, organized, and visually appealing.- Restock shelves and displays as needed to maintain product availability.- Assist in setting up promotional displays and signage.- **Team Collaboration:**- Work collaboratively with team members to achieve store goals and objectives.- Participate in team meetings and training sessions to stay updated on store policies and procedures.- Assist with special projects and tasks as assigned by store management.**Qualifications:**- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.- Previous experience in retail or customer service is preferred.- Strong communication and interpersonal skills.- Ability to multitask and manage time effectively in a fast-paced environment.- Basic math skills for handling transactions.- Positive attitude and a genuine desire to help customers.- Flexibility to work various shifts, including evenings, weekends, and holidays.**Physical Requirements:**- Ability to stand, walk, and move around the store for extended periods.- Ability to lift and carry items weighing up to [specify weight, e.g., 30 pounds].- Capability to perform repetitive tasks such as scanning items and operating the cash register.**Benefits:**- Competitive hourly wage.- Employee discount on store merchandise.- Opportunities for career growth and advancement within the company.- Comprehensive training program to enhance your skills and knowledge.

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