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Credit & Collections Specialist
2 months ago
KARL STORZ is currently recruiting for a Credit & Collections Specialist who will be responsible for managing a portfolio of assigned accounts to ensure that collection efforts are exhausted and to maximize cash collections and minimize Days Sales Outstanding “DSO”. This role will also be responsible for ensuring past due and collection metrics are achieved and meet/exceed departmental objectives.
This is a hybrid role and will be required to work onsite 2 days per week in our Los Angeles, CA office.
Responsibilities:
• Responsible for a customer portfolio to collect on outstanding receivables to minimize losses while ensuring it is handled appropriately and per company policy.
• Proactive contact with customers to collect and keep them informed of past due balances.
• Keeps accurate and up to date notes or documentation on all collection efforts.
• Provides customer service regarding collection issues, submit customer refunds, review accounts for adjustments, customer reconciliation and credit line increase.
• Utilize appropriate judgment in resolution of adjustment disputes, unapplied payments, and possible account hold due to non-payment.
• Take proactive measures to escalate uncollectible accounts and as per the departmental escalation policy
• Prepare write off package files for customers that must be submitted to third party agencies.
• Build and maintain a strong working relationship with internal and external customers.
• Run reports and analyze data pertaining to their portfolio.
• Participate in projects, process improvements, and other collection related tasks as identified by management.
Requirements:
• Minimum of 2-3 years collections experience
• 4-year college degree preferred or relevant experience in lieu of degree
• Experience with SAP
• Proficient in Microsoft Office, specifically MS Word and MS Excel.
• Strong receivables experience, including solid B2B collections experience.
• Excellent customer service skills, negotiation skills and attention to detail
• Ability to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.
• Excellent communication, organization, analytical and problem-solving skills
• Ability to use initiative and independent judgment within established policy and procedural guidelines.
• Ability to establish and maintain effective working relationships with those contacted in the course of the work.
• Strong sense of urgency and customer focus.
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